Development Of A Competency Appraisal Model Based On Intrinsic Personal Traits For Maintenance Workers

Peranan penyelenggaraan dalam industri pembuatan moden kini semakin penting apabila organisasi-organisasi menganggap penyelenggaraan sebagai elemen penjana keuntungan sesebuah perniagaan. Memandangkan manusia memainkan peranan penting dalam keseluruhan operasi penyenggaraan, bidang kajian ini telah menerima banyak penekanan. ‘Kecekapan individu’; termasuklah kemahiran teknikal, pengetahuan, dan sikap seseorang kakitangan penyelenggara, sering dianggap sebagai faktor penyumbang utama kepada kegagalan atau kejayaan operasi penyenggaraan bagi sesebuah organisasi. Oleh itu, prestasi yang mantap bagi setiap individu ini perlu diberi keutamaan and dipantau. The role of maintenance in modern manufacturing industry is becoming ever more important, with organizations adopting maintenance as a profit-generating business element. As the human aspect plays significant role in the overall maintenance operations, this area of study has received much emphasis recently. ‘Personnel competent’ which including the maintenance personnel’s technical skills, knowledge and attitude is often considered as main contributing factors to success or failure of organization’s maintenance operations. The competency of these personnel should therefore be paramount and need to be monitored

Towards human performance measurement from the maintenance perspective: a review

With organisations adopting maintenance as a profit-generating business element, the role of maintenance in modern manufacturing industries is becoming even more important, clearly underscoring the importance of bringing maintenance operations in harmony with corporate business objectives. This area of study concerning the human aspect in over-all maintenance operations has received much emphasis recently. People in maintenance are not only limited in conducting diagnoses and error recovery, but also in planning and scheduling, recording data, handling and operating equipment, and training maintenance personnel. The performance of mission tasks manifests the abilities and limitations of humans involved in any system. Thus, since they are essential in systems operations, the effects of their performance on maintenance require a thorough study. This paper reviews current approaches for analysing, evaluating, and managing human performance in various industries focusing in the maintenance environment. Recommendation for future studies regarding a new approach to effectively evaluate the performance of maintenance personnel has been suggested.human performance; maintenance personnel; performance measurement; modelling; qualitative models; quantitative models; review; human error; performance management.