Impact of E-Government Applications on Reducing Administrative Burden in Delivering Public Service

The aims of this study is to look into the impact of e-government on reducing administrative burden in providing public services to citizens in the Department of Lands and Survey. The descriptive analytical research method was selected to attain the research objectives due of its utility in conducting social, business, and humanitarian studies. Employees from various employment positions made up the study sample, which included (600) male and female employees. Data was gathered from secondary sources by referring to prior studies, while primary data was gathered by using a questionnaire. The findings revealed that e-government applications have a significant role in improving the delivery of public services to citizens who visit the Department of Land and Survey, including (valid, reliable, transparent and fast public service delivery). It is recommended that the Department of Lands and Survey work continuously to update the e-government applications to keep up with changes in the business environment in providing public services, as well as provide training courses to employees to keep them informed of advancements in e-government applications. It is also recommended to give employees autonomy and the ability to participate in policymaking and decision making in order to lessen administrative hassles they face while doing their duties

Toward a mandatory public e-services in Jordan

With the rapid developments in utilizing the popularity of internet, the governments all over the world adopted various e-government projects to provide their services. This paper aimed to investigate how the governmental departments in Jordan can provide mandatory e-services to citizens. It sought to review the recent reality of the e-services provided to receivers especially among citizens by the governmental departments in Jordan. Moreover, it seeks to identify the obstacles that hinder achieving this goal. In order to deal with this issue, a thorough literature review was undertaken to identify the role of citizen's satisfaction as well as the potential obstacles that may influence the adoption rate of e-services and therefore imposing e-services. Moreover, an investigation was conducted by analyzing the e-services provided by three major governmental departments, based on their official WebPages, and classifying them into three categories: mandatory e-services, optional e-services, tangible-optional e-services. This paper argues that the full success of e-services can be accomplished by imposing the optional e-services along with achieving the users' satisfaction and consider it as an indicator for success. The study proposed a conceptual model that addresses the issue of imposing e-services by the governmental departments in Jordan