E-participation behavioral in e-government in Malaysia

Electronic government or e-government provides great potential for citizens and governments to reduce information cost and maximize the speed of government-citizen interaction. Nearly all governments around the world use Web-based technologies to provide their citizens with access to government services, and to enhance the chances for e-participation in democratic institutions and processes. In Malaysia, the e-government implementation started in 1997 with the aim to deliver services and information effectively and efficiently, and to achieve a fully developed country in the year 2020. Nowadays, many governments of developing country have utilized Information and Communication Technology (ICT) to deliver their services to citizens, and there is also an increasing demand for successful implementation of e-government services within developing nations. It is therefore essential that citizens must be able to use the Information and Communication Technologies (ICT) in order to assure nation-wide e-participation besides improving channels and contents of public service deliveries on the part of the government. In view of this, the aims of this chapter are to present the current state of e-government in Malaysia, to discuss participation behavioral in the implementation of e-government services, and to highlight approaches that can be considered in enhancing the e-government services through this participation behavioral