The Role of Organizational Support and Problem Space Complexity on Organizational Performance - A Business Intelligence Perspective

Background: In today’s business environment, BI systems are frequently bundled together or built with a good connection to existing ERP systems. Businesses implementing BI alone may not receive its full benefit if the necessary support structure and a fit of it to its problem domain are not in place. Methods: In this study, we explored organizational support and problem space complexity in three models (base, direct-effect and moderation models) to study BI’s effect on organizational performance. Results: The moderation model explains the most variance of the dependent variable – organizational performance. Problem space complexity had both a direct effect on organizational performance and the relationship between BI implementation and this dependent variable. Organizational support along with its first-order factors did not have statistical significance on organizational performance. Conclusions: The resulting moderation model provides the best explanation of organizational performance among the three models tested. The confirmed effects of problem space complexity show that matching BI implementation to the complexity of the problem in hand drives business performance. Organizational support may not be consistently required throughout all stages of BI adoption. As the BI literature has shown, the effect of organizational support on BI implementation could very much be on individuals in areas of affective commitment, extra-role performance and end-user satisfaction. Our work provides the beginning empirical evidence that such effects on individuals may not always result in business performance. Available at: https://aisel.aisnet.org/pajais/vol12/iss1/1

EFFECTS ON POSTURAL CONSTRAINTS ON OVERARM THROWING

This study explored the effects of postural constraints on overarm throwing. 10 participants were required to perform an overarm throwing movement by 3 tasks which under postural constraints. Tasks were including trunk-fixed, sitting, and standing. 10 pieces of 3D motion capture system were used to record the maximum velocity of body segments as data and one-way repeated measures ANOVA (a=.05) with HSD post-hoc tests was conducted to analysis the data. Therefore, the results indicated that the performance of overarm throwing by 3 tasks were different significantly, which proved the kinetic chain formed by links connected in series gave body segments more velocities. Moreover, it meat trunk and lower limbs played the roles to transport velocity as performing overarm throwing

Special Issue in Honor of Prof. Ting-Peng Liang’s Lifetime Contribution to the Service Innovation Discipline

This special issue is dedicated to the reminiscences of TP for his significant contributions to the global IS discipline. This PAJAIS special issue solicits research submissions that are related to the Service Innovation discipline, one of TP’s key areas of research. Since service-oriented economy is evolving into experience economy, the research topics regarding how to design products, services, information systems, and mobile services to increase users’ experience value are becoming more and more important. From a service logic perspective, innovative service design focus on how they change customer thinking, participation, and capabilities to co-create value rather than new features in order to enhance user experience. Hence, this special issue focuses on issues related to service innovation, service quality & user experience (UX)

Critical Success Factors for the Implementation of Integrated Healthcare Information Systems Projects: An Organizational Fit Perspective

Many healthcare reforms are to digitalize and integrate healthcare information systems. However, the disparity of business benefits in having an integrated healthcare information system (IHIS) varies with organizational fit factors. Critical success factors (CSFs) exist for hospitals to implement an IHIS successfully. This study investigated the relationship between the organizational fit and the system success. In addition, we examined the moderating effect of five CSFs -- information systems adjustment, business process adjustment, organizational resistance, top management support, and the capability of key team members – in an IHIS implementation. Fifty-three hospitals that have successfully undertaken IHIS projects participated in this study. We used regression analysis to assess the relationships. The findings of this study provide a roadmap for hospitals to capitalize on the organizational fit and the five critical success factors in order to implement successful IHIS projects

Critical Factors Influencing the Extent of Customer Relationship Management Systems Adoption in Hospitals

Customer relationship management system (CRMS) is an innovation technology which has dramatic impacts on healthcare quality and customer satisfaction. Although the critical factors for the adoption of information systems have been identified in prior studies, few of them specifically explore the extent of CRMS adoption in hospitals. To fill this gap, this study proposes an integrated model that incorporates both organizational and system related factors as primary determiners the extent of CRMS adoption in hospitals. A series of survey were conducted with three levels of health institutions including medical centers, regional hospitals, and community hospitals in Taiwan. The results indicated that hospital size and complexity have significant influence on the scope of CRMS adoption, and also indicated that hospital size, complexity and compatibility have significant influence on the depth of CRMS adoption in hospitals. These findings provided fruitful implications for both associated academics and practitioners