Politeness and Alignment in Dialogues with a Virtual Guide

Language alignment is something that happens automatically in dialogues between human speakers. The ability to align is expected to increase the believability of virtual dialogue agents. In this paper we extend the notion of alignment to affective language use, describing a model for dynamically adapting the linguistic style of a virtual agent to the level of politeness and formality detected in the user’s utterances. The model has been implemented in the Virtual Guide, an embodied conversational agent giving directions in a virtual environment. Evaluation shows that our formality model needs improvement, but that the politeness tactics used by the Guide are mostly interpreted as intended, and that the alignment to the user’s language is noticeable

GENETICALLY MODIFIED COTTON IN SOUTH AFRICA: THE SOLUTION FOR RURAL DEVELOPMENT?

Community/Rural/Urban Development, Crop Production/Industries, Research and Development/Tech Change/Emerging Technologies,

The virtual guide: a direction giving embodied conversational agent

We present the Virtual Guide, an embodied conversational agent that can give directions in a 3D virtual environment. We discuss how dialogue management, language generation and the generation of appropriate gestures are carried out in our system

A generic architecture and dialogue model for multimodal interaction

This paper presents a generic architecture and a dialogue model for multimodal interaction. Architecture and model are transparent and have been used for different task domains. In this paper the emphasis is on their use for the navigation task in a virtual environment. The dialogue model is based on the information state approach and the recognition of dialogue acts. We explain how pairs of backward and forward looking tags and the preference rules of the dialogue act determiner together determine the structure of the dialogues that can be handled by the system. The system action selection mechanism and the problem of reference resolution are discussed in detail

How the agent’s gender influence users’ evaluation of a QA system

In this paper we present the results of a pilot study investigating the effects of agents’ gender-ambiguous vs. gender-marked look on the perceived interaction quality of a multimodal question answering system. Eight test subjects interacted with three system agents, each having a feminine, masculine or gender-ambiguous look. The subjects were told each agent was representing a differently configured system. In fact, they were interacting with the same system. In the end, the subjects filled in an evaluation questionnaire and participated in an in-depth qualitative interview. The results showed that the user evaluation seemed to be influenced by the agent’s gender look: the system represented by the feminine agent achieved on average the highest evaluation scores. On the other hand, the system represented by the gender-ambiguous agent was systematically lower rated. This outcome might be relevant for an appropriate agent look, especially since many designers tend to develop gender-ambiguous characters for interactive interfaces to match various users’ preferences. However, additional empirical evidence is needed in the future to confirm our findings