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6 research outputs found

Using Salespeople to Collect Customer Service Information

Author: Arun Sharma
Churchill G.A.
Douglas M. Lambert
Evans K.R.
Heskett J.L.
If
Klompmaker J.E.
Lambert D.M.
Sterling J.U.
Stock J.R.
Publication venue: 'Emerald'
Publication date
Field of study

Improving Service Delivery in a Globally Competitive Environment

Author: Bateson J. E.
Berry L.L.
Chase R. B.
Farner S.
Harari O.
Heskett J.U.
Kotler P.
Lovelock C.H.L.
Schneider B.
Winsted K.F.
Zeithami V.A.
Publication venue: 'SAGE Publications'
Publication date
Field of study

A Customer‐based Competitive Analysis for Logistics Decisions

Author: Arun Sharma
Douglas M. Lambert
Heskett J.L.
If
LaLonde B.J.
Lambert D.M.
Lambert D.M.
Lutz R.
Porter M.E.
Rothschild W.E.
Sammon W.K.
Sterling J.U.
Tucker F.G.
Publication venue: 'Emerald'
Publication date
Field of study

A Methodology for Assessing Logistics Operating Systems

Author: Armitage H.M.
Bowersox D.J.
Clay M.J.
Drucker P.F
Gepfert A.H.
Graham A.
Heskett J.L.
House R.G.
Keiser S.K.
Klingman D.
Lambert D.
Lambert D.M.
Lambert D.M.
Lambert D.M.
Lambert D.M.
Lambert D.M.
McGee J.F.
Murray R.E.
Poist R.F.
Porter M.E.
Sanford R.T.
Shycon H.N.
Sterling J.U
Sterling J.U.
Sterling J.U.
Stewart W.M.
Waters W.G.
Zenz G.J.
Publication venue: 'Emerald'
Publication date
Field of study

Business logistics: importance and some research opportunities

Author: BALLOU R.H.
BALLOU R.H.
BALLOU R.H.
BALLOU R.H.
BALLOU R.H.
BALLOU R.H.
BALLOU R.H.
BARITZ S.G.
BOWERSOX D.J.
DAVIS H.W.
GEOFFRION A.M.
HARRINGTON T.C.
HESKETT J.L.
JACKSON D.W.
KEARNEY A.T.
KOBAYASHI I.
LALONDE B.J.
MARR N.E.
MURPHY G.J.
Ronald H. Ballou
RONEN D.
STEPHENSON A.R.
STERLING J.U.
Publication venue: 'FapUNIFESP (SciELO)'
Publication date
Field of study

Customer Service Research: Past, Present and Future

Author: Bryant T.R.
Buzzell R.D.
Cherington P.T.
Gilmour P.
Heskett J.L.
Hopkins D.S.
Hutchison W.M.
LaLonde B.J.
LaLonde BJ.
Lambert D.M.
Lambert D.M.
Lambert D.M.
Lambert D.M.
Lambert D.M.
Levy M.
Lewis H.T.
Magee J.F.
McCarthy E.J.
Neuschel R.P.
Nie N.H.
Perreault W.D.
Shycon H.N.
Sterling J.U.
Uhr E.B.
Weld L.D.H.
Publication venue: 'Emerald'
Publication date
Field of study

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