A sustainable management model based on business excellence as applied to mining companies

The success of a sustainable business project depends on different factors but there is no doubt that the excellence of business management is the single most critical factor, because of it is what connects all the others. In a constantly changing world, a new way of doing things will be proposed setting criteria for taking decisions that create value today and in the future. Professional ethics and transparency must be applied to employees, suppliers, customers and shareholders. A change organizational culture is necessary to respect social and environmental concerns, avoiding erroneous business decisions that endanger the well-being of future generations. In this paper, a model based on excellence and sustainability is proposed, which is based on a diagnostics tool to determine defects and problems, where the areas for improvement are identified and defined both qualitatively and quantitatively, so an action plan could be designed. Subsequently, both solutions and the right tools are applied to move progressively toward our proposed model. The model proposed in this paper represents a new approach to sustainable business management based on excellence, is applied specifically to mining companies