Contextual Language Model Adaptation for Conversational Agents

Statistical language models (LM) play a key role in Automatic Speech Recognition (ASR) systems used by conversational agents. These ASR systems should provide a high accuracy under a variety of speaking styles, domains, vocabulary and argots. In this paper, we present a DNN-based method to adapt the LM to each user-agent interaction based on generalized contextual information, by predicting an optimal, context-dependent set of LM interpolation weights. We show that this framework for contextual adaptation provides accuracy improvements under different possible mixture LM partitions that are relevant for both (1) Goal-oriented conversational agents where it's natural to partition the data by the requested application and for (2) Non-goal oriented conversational agents where the data can be partitioned using topic labels that come from predictions of a topic classifier. We obtain a relative WER improvement of 3% with a 1-pass decoding strategy and 6% in a 2-pass decoding framework, over an unadapted model. We also show up to a 15% relative improvement in recognizing named entities which is of significant value for conversational ASR systems.Comment: Interspeech 2018 (accepted

Multi-Sentence Knowledge Selection in Open-Domain Dialogue

Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on knowledge sources to simplify the overall task (Dinan et al., 2019), such as the existence of a single relevant knowledge sentence per context. In this work, we evaluate the existing state of open-domain conversation knowledge selection, showing where the existing methodologies regarding data and evaluation are flawed. We then improve on them by proposing a new framework for collecting relevant knowledge, and create an augmented dataset based on the Wizard of Wikipedia (WOW) corpus, which we call WOW++. WOW++ averages 8 relevant knowledge sentences per dialogue context, embracing the inherent ambiguity of open-domain dialogue knowledge selection. We then benchmark various knowledge ranking algorithms on this augmented dataset with both intrinsic evaluation and extrinsic measures of response quality, showing that neural rerankers that use WOW++ can outperform rankers trained on standard datasets.Comment: Accepted at INLG 2021. 11 pages, 5 tables, 8 figure

Think Before You Speak: Explicitly Generating Implicit Commonsense Knowledge for Response Generation

Implicit knowledge, such as common sense, is key to fluid human conversations. Current neural response generation (RG) models are trained to generate responses directly, omitting unstated implicit knowledge. In this paper, we present Think-Before-Speaking (TBS), a generative approach to first externalize implicit commonsense knowledge (think) and use this knowledge to generate responses (speak). We expect that externalizing implicit knowledge allows more efficient learning, produces more informative responses, and enables more explainable models. We analyze different choices to collect knowledge-aligned dialogues, represent implicit knowledge, and transition between knowledge and dialogues. Empirical results show TBS models outperform end-to-end and knowledge-augmented RG baselines on most automatic metrics and generate more informative, specific, and commonsense-following responses, as evaluated by human annotators. TBS also generates knowledge that makes sense and is relevant to the dialogue around 85\% of the time.Comment: Accepted at ACL 2022 main conference. 16 pages, 9 figures, 9 table