Outcome Measurement in Nonprofit Organizations: Current Practices and Recommendations

This report provides a view of the state of outcome measurement as implemented in a number of private nonprofit service organizations engaged in outcome measurement. It provides examples of procedures that some organizations have been able to implement and use for outcome measurement.For this effort, we selected a sample of organizations that responded to INDEPENDENT SECTOR's 1998 Measures Survey, specifically those that reported collecting outcome information on a regular basis. Our sample included only nonprofit organizations that provided services directly to clients (end services), not those whose primary function was to provide services to other organizations. We included organizations that provided human services (including vocational rehabilitation, employment training, youth services, housing and homeless services, and meals/nutrition programs) and health and mental health services (excluding hospitals), as well as environmental and animal protection organizations. We conducted telephone interviews with, and reviewed documents from, thirty-six organizations

Making a Business Case for Reducing Racial and Ethnic Disparities in Health Care: Key Issues and Observations

Offers lessons from RWJF's Finding Answers program around issues involved in laying out financial reasons for providers, caregivers, and others to adopt ongoing, effective interventions to improve quality of care for minority patients

Looking For, And Learning From, Community Literacy Outcomes

This article provides suggestions for community coalitions and other literacy service providers for implementing a performance management process that would be useful for helping coalitions and service providers to improve their efforts. It provides initial suggestions as to: the roles community coalitions might undertake in community literacy performance management; the outcome indicators that might be used to track progress; steps for selecting the indicators relevant to individual communities; handling some of the key implementation challenges; and the basic ways in which the performance information can be used. The article is based on the National Institute for literacy forthcoming guide to performance management for community literacy organizations

New directions for program evaluation

Publ. comme no 38, summer 1988 de la revue New directions for program evaluationBibliogr. à la fin des textesIndex: p. 87-9