AI-Assisted Diagnosis of Bone Tuberculosis: A Design Science Research Approach

Bone Tuberculosis (TB) is a significant public health challenge requiring early and precise diagnosis for effective treatment. Traditional methods like radiography and biopsy are invasive and costly. Our study introduces a holistic AI-assisted orthopedic clinical diagnosis system developed through an Action Design Research approach. Unlike previous efforts focused solely on algorithmic design, our system is iteratively validated with real-world clinical data, ensuring both theoretical rigor and practical applicability. By fine-tuning AI algorithms to meet actual clinical needs, we bridge the gap between technological innovation and healthcare relevance. Our research offers innovative insights into the design and evaluation of AI-assisted systems, emphasizing the role of empirical data and diverse evaluation metrics. The study is expected to have broader implications for the adoption of AI in clinical settings, offering a more comprehensive and reliable solution for bone TB diagnosis

KM Among Academics: Do as I teach not as I do

This paper seeks to investigate the relationship between knowledge management and creative individuals in the workplace. Since academic staff are often considered to be creative- and conceptual thinkers, academic staff and managerial University staff were approached for their views on knowledge sharing procedures within a University. The findings indicate that academics prefer informal knowledge sharing environments with peers and they seem to be reluctant towards formal structures and predefined rules to share knowledge. We also found that academics must perceive clear personal advantages before embracing the use of workplace-provided ICTs. This paper concludes with a summary of the findings and recommendations for future research

Mobile Banking in Germany

One of the first commercial mobile services was mobile banking. This paper explores the state-of-the-art of m-banking in Germany. It initially presents a brief discussion of the main characteristics of German banking practices, which is followed by an overview of the mobile services offered by the top 100 banks in the country. In addition, a detailed analysis the m-services offered by Postbank, Hamburg\u27s Saving Bank, and the DZ Bank is presented. Finally, a discussion of the results is guided by a comparison with the findings obtained in previous studies undertaken in Germany (Wolf, 2003) Japan (Scornavacca & Barnes, 2004) and New Zealand (Scornavacca & Cairns, 2005). The paper concludes with a discussion about the future of mobile banking in Germany

Consumer Intentions to Use Electronic Banking Channels: The Role of Task-Channel Fit

The increase in electronically mediated self-service technologies in the banking industry is changing the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to explore the importance of the fit between electronic banking channels and banking tasks. Nor has there been research into how task-channel fit and other factors influence consumer intentions to use electronic banking channels. Integrating task-technology fit theory with acceptance and adoption research, this research develops and tests a research model that explains how the task-channel fit (TCF) and other factors impact on consumers' intentions to use electronic banking channels. An exploratory study was first conducted, investigating industry experts' perceptions towards the concept of task-channel fit of electronic banking channels. The findings demonstrate that the concept was perceived as being highly relevant by bank managers. A research model was then developed drawing on the existing literature on electronic banking channels. Following this, five exploratory focus groups were conducted in order to assess the initial conceptualization of the research model. Subsequently, a survey questionnaire instrument was developed using judgment rounds and two pretest evaluations. Central to the scale development was the measurement of the TCF construct. Drawing on IS strategy and alignment literatures, a parallel instrument was created in order to determine TCF across several unique dimensions. A pilot study assessed responses from 280 consumers using Internet banking for two different banking tasks. Overall, the scales demonstrated high reliability and showed adequate construct validity. The analysis of the pilot study suggested that the TCF construct and other antecedents of consumer intentions to use Internet banking explained a substantial amount of variance in the dependent variable. The scales were refined in light of the pilot study. In the main study, 340 responses were collected from consumers using Internet banking for account inquiries or financial loans. The results showed that the TCF construct was a strong predictor of consumers' perceptions on the usefulness of Internet banking and their attitudes towards these services for both banking tasks. Overall, the TCF construct and other identified variables accounted for at least 63% of variance in the dependent variable

UNDERSTANDING TECHNOLOGY ADOPTION IN THE HOUSEHOLD CONTEXT: A COMPARISON OF SEVEN THEORETICAL MODELS

We first reviewed seven theoretical models that have been used to explain technology adoption and use, primarily in the workplace. Then, we examined the boundary conditions of prior models of technology adoption when applied to the household context using empirical data from 1,247 U.S. households. Those households that had adopted household technologies were surveyed regarding their use behavior. Non-adopters were surveyed regarding their purchase intentions. This allowed us to identify the most influential factors impacting a household\u27s decision to purchase and use technologies. Our results showed that the model of adoption of technology in the household (MATH) provided the richest explanation of technology adoption and use in the household

DEVELOPMENT AND VALIDATION OF AN INSTRUMENT TO MEASURE THE SERVICE-CHANNEL FIT OF ELECTRONIC BANKING SERVICES

Electronically mediated self-service technologies in the banking industry have impacted the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to empirically explore the fit between electronic banking channels and banking services. Therefore, we developed and validated a service-channel fit conceptualization and an associated survey instrument. We initially investigated industry experts\u27 perceptions towards the concept of \u27service-channel fit\u27 (SCF). The findings demonstrated that the concept was highly valued by bank managers. Next, we developed a parallel survey instrument to measure the perceived service-channel fit of electronic banking channels. The instrument was developed using expert rounds and two pretest evaluations. Central to the scale development was the measurement of the SCF construct. Drawing on IS strategy and alignment literature, we created a parallel instrument allowing us to calculate the SCF across three unique service-channel fit dimensions, including service complexity, service importance and service routine. To test the research model, data were collected from 340 consumers in New Zealand using Internet banking applications for two different banking tasks. The results have important theoretical and practical implications for how clients should be serviced through electronically mediated electronic banking channels

User Perceived Requirements for a Mobile Accounting Information System

Mobile technologies are giving rise to significant changes in the way that organisations operate and conduct business. However, up to now no existing online accounting service has been delivered via a mobile channel. While there is a business interest in extending online accounting to mobile devices there is scarce empirical research examining the user requirements of mobile accounting services. Using user requirements elicitation techniques, this research investigated the mobility requirements of customers of an online accounting system offered by a New Zealand based firm. The findings illustrate end-users’ mobility requirements as well as their perceptions of which key accounting software functionalities should be extended and adapted to a mobile channel. The paper concludes with a summary of the findings and recommendations for future research

What to do when your clients' data is breached: the case of Sony Playstation

Firms should meet, not exceed, customers' expectations; overcompensation can seem insincere, write Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh and Susan A. Brow

Service-Channel Fit Conceptualization and Instrument Development - A Mixed Methods Study in the Context of Electronic Banking

Electronically mediated self-service technologies in the banking industry have impacted the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to empirically explore the fit between electronic banking channels and banking services. To address this gap, we developed and validated a service-channel fit conceptualization and an associated survey instrument. We applied a mixed methods approach and initially investigated industry experts’ perceptions regarding the concept of ‘service-channel fit’ (SCF). The findings demonstrated that the concept was highly valued by bank managers. Next, we developed an instrument to measure the perceived service-channel fit of electronic banking channels. The instrument was developed using expert rounds and two pretests involving approximately 300 consumers in New Zealand. Drawing on IS alignment literature, we created a parallel instrument allowing us to calculate SCF across three unique fit dimensions, including service complexity-channel fit, service importance-channel fit, and service routineness-channel fit. To explore the nomological validity of the SCF construct, we linked SCF to customers’ intention to use a specific channel for a particular banking task. We tested our model with data from 340 consumers in New Zealand using Internet banking applications for two different banking tasks. The results of our study have theoretical and practical implications for how clients should be serviced through electronically mediated Banking channels

User Compensation as a Data Breach Recovery Action: An Investigation of the Sony PlayStation Network Breach

Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a major data breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their data breach in 2011. A total of 144 customers participated in the two-phase data collection that began when the breach was announced and concluded after reparations were made. Using polynomial modeling and response surface analysis, we demonstrate that a modified assimilation–contrast model explained perceptions of service quality and continuance intention and a generalized negativity model explained repurchase intention. The results of our work contribute to research on data breaches and service failure by demonstrating the impacts of compensation on customer outcomes. We discuss theoretical and practical implication