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22 research outputs found
Measuring Consumer Brand Confusion to Comply with Legal Guidelines
Author
Boal R.B.
Hart C.W.L.
+6Â more
Kapferer J.N.
Lea G.
Levy S.J.
Miaoulis G.
Rafiq M.
Ward J.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
The Role of a Target Nation′s Logistical Friendliness
Author
Czinkota M.R.
Hart C.W.L.
+11Â more
Kallock R.W.
LaLonde B.J.
McGregor J.
Murphy J.V.
Murphy P.R.
Negron C.D.
Paul R.
Paul R. Murphy
Schuster E.W.
Selwitz R.
Stock J.R.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Service Quality: Recent Developments in Financial Services
Author
Albrecht K.
Barbara R.
+28Â more
Barbara R. Lewis
Berry L.L.
Berry L.L.
Berry L.L.
Carmen J.M.
Czepiel J.A.
Goodman J.A.
Grönroos C.
Grönroos C.
Grönroos C.
Grönroos C.
Grönroos C.
Hart C.W.L.
Hart C.W.L.
Horovitz J.
Johnston R.
Lehtinen U.
Lewis B.R.
Lewis B.R.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Schelesinger L.A.
Silvestro R.
Smith A.M.
Smith A.M.
Turnbull P.
Zeithaml V.A.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
A Model for Teaching Service Management in Hospitality
Author
Albrecht K.
Albrecht K.
+27Â more
Albrecht K.
Barrows C.W.
Buttle F.
Clayton W. Barrows
Deal T.E.
Groonroos C
Hart C.W.L.
Hart C.W.L.
Iverson K.
J.S. Perry Hobson
Knutson B.
Lewis R.C.
Lovelock C.H.
Marshall L.H.
Martin W.B.
Mill R.C.
Mill R.C.
Murdick R.G.
Peters T.
Robbins S.P.
Sharp I.
Sharp I.
Smith D.I.
Teare R.
The Economist
Willman P.
Wind J.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Patterns of Emotional Responses and Behavioural Consequences of Dissatisfaction
Author
Allen R.E.
Dube-Rioux L.
+12Â more
Eliashberg J.
Hart C.W.L.
Hirschman A.O.
Hoffman M.L.
Izard C.E.
Nunnally J.C.
Oliver R.L.
Plutchik R.
Reichheld F.
Rust R.T.
Thaler R.H.
Vavra T.G.
Publication venue
'Wiley'
Publication date
Field of study
No full text
Crossref
The Use of Co-ordination Theory to Improve Service Quality in Executive Search
Author
Bailetti A.J.
Berry L.L.
+13Â more
Britton L.C.
Britton L.C.
D.F. Ball
Hart C.W.L.
Iacobucci D.
L.C. Britton
M. Wright
Maister D.H.
Malone T.W.
Shostack G.L.
Watson H.
West C.
Zeithaml V.A.
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref
Strategy, Structure and Quality Service: developing school wide quality improvement
Author
Davidow W.H.
Freeman R.E.
+16Â more
Garvin D.
Hart C.W.L.
HeskettY J.
Hopson B.
King B.
Meyer M.W.
Mizuno S.
Murgatroyd S.
Peters T.
Porter M.E.
Schonberger R.
Shostack G.L.
Stephen Murgatroyd
Walton M.
Wheelwright S.C.
Williams R.H.
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref
The new performance evaluation methodology and its integration with management systems
Author
British Telecom
BSI
+18Â more
BSI
CSA
David Moy
Elkington J.
GEMI
GRI
Hart C.W.L.
Hudson W.J.
IOS
IOS
IOS
José Flávio Guerra Machado Coelho
Kaplan R.S.
Standards Australia
Standards Australia
Standards Australia
Sterman J.D.
World Commission on Environment and Development
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Measuring Service Quality in Restaurants: an Application of the Servqual Instrument
Author
Berry L.L.
Carman J.M.
+18Â more
Cronbach L.J.
Cronin J.J.
Fitzsimmons J.A.
Flaherty D.
Hart C.W.L.
Heymann K.
Kimes S.E.
King C.A.
Lewis R.C.
Martin W.B.
Martin W.B.
Meyers D.
Mill R.C.
Neter J.
Parasuraman A.
Parasuraman A.
Sill B.T.
Wyckoff D.D.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
Author
Berry L.L.
Blessing B.
+19Â more
Churchill G.A.
Crosby P.B.
Finkelman D.
Gagne J.
Godfrey A.B.
Greenberg E.R.
Hart C.W.L.
Harwood C.C.
Hintze J.L.
J. Kim DeDee
James R. Gross
Leonard F.S.
Monty J.C.
Persico J.
Peters T.
Reichheld F.F.
Scott R. Swanson
Takeuchi H.
Williams W.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
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