Is lean service promising? A socio-technical perspective

Purpose – The purpose of this paper is to contribute to the ongoing debate about the effectiveness of lean practices in the service sector. Design/methodology/approach – This paper examines the impact of lean service on firm operational and financial performance. Exploratory factor analysis is used to reduce the data and identify the underlying dimensions of lean service, and partial least squares structural equation modelling is used to test the developed model. Findings – The results indicate that the social bundles of lean service had an independent positive impact on firm operational and financial performance. Furthermore, while the technical bundles had an independent positive effect on only the operational performance, they interacted with the social bundles to improve both the operational and financial performance. The findings suggest that service managers must follow a systematic approach when implementing lean service practices without focusing on one side of the system at the expense of the other. Practical implications – The paper highlights the importance of implementing lean service as a socio-technical system (STS) if service firms are to achieve the best possible benefits from their implementation. The motivation factor (social side) and the customer value factor (technical side) are capable of improving all operational performance dimensions and profit margin even if implemented alone. Therefore, service managers with limited resources are encouraged to start lean service implementation with practices within these factors. However, they can also expect improved operational and financial performance from implementing other factors as they positively interact to further improve performance. Originality/value – Viewing lean service as a STS, this paper incorporates a larger set of lean practices than previous studies and demonstrates empirically their capability of improving service firms’ operational and financial performance. It contributes significantly to the emerging literature on lean service by empirically testing the mechanism through which lean service affects firm performance

To Reach the Light: The Monumental Byzantine Stairs of Caesarea, a Conservation and Restoration Project

Ancient Caesarea has founded in the years 25-10 BC and named after Emperor Augustus. Throughout history, from the early Roman until the Byzantine period, Caesarea was a major city and one of the largest and most important port cities in the Mediterranean. During the Byzantine period, the city encompassed an area three times larger than that delimited by the Herodian wall and became an important center of Christianity. The monumental stairs led to the Byzantine Octagonal Church built upon giant arch above the remains of the enormous Roman stairs of Augustus temple. Stairs led a large number of people from the vast harbor, to the Temple platform. The Byzantine arch located 17 meters from the ancient quay, is 8 meters width and 4-meter long, built with specific technology from local sandstone named Kurkar. The arch fall after the Byzantine period and the staircases severely damaged due to the long exposure of almost 1500 years and environmental conditions such as capillary rise, daily winds carrying sand, high temperature, moisture, salts, and deliberate destruction, for instance, stones robber and collapse parts from the wall. The characteristics of the Kurkar with sustained deterioration and this environmental condition have led to different conservation problems, at various levels of severity erosion, the disintegration in both bonding materials and stones. The conservation measures' purpose is to stop the ongoing weathering process and prevent a deterioration state of the staircases, to restore the arch and stabilize the structure of the stairs to carry 48 tons of the restore arch. The findings of the project show that a suitable solution to ensure effective and sustainable protection of complicated staircases structure from destruction and various weathering condition to carry new massive arch depends on understanding the ancient application of building technologies and techniques, the use of original bonding material, integrated monitoring, and ongoing maintenance

Overview of turbulence model development and applications at Rocketdyne

This viewgraph presentation discusses turbulence modeling requirements, development philosophy, and approach; two major areas of concentration (high speed and low speed turbulence modeling); high speed turbulence modeling; compressibility effects; turbulence models adapted to USA code; M = 9.2 flat plate flow; Mach 7.05 flow over axisymmetric flare; Mach 8.6 flow over cold wall edge; low speed turbulence modeling; turbulence models being assessed; turbulence model deck structure and integration with Navier-Stokes solver; nonlinear algebraic-stress model; rotation modified k-epsilon model; and Reynolds stress model

Electron Density Distributions in Saturn's Ionosphere

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.Between 26 April and 15 September 2017, Cassini executed 23 highly inclined Grand Finale orbits through a new frontier for space exploration, the narrow region between Saturn and the D Ring, providing the first opportunity for obtaining in situ ionospheric measurements. During the Grand Finale orbits, the Radio and Plasma Wave Science instrument observed broadband whistler mode emissions and narrowband upper hybrid frequency emissions. Using known wave propagation characteristics of these two plasma wave modes, the electron density is derived over a broad range of ionospheric latitudes and altitudes. A two‐part exponential scale height model is fitted to the electron density measurements. The model yields a double‐layered ionosphere with plasma scale heights of 545/575 km for the northern/southern hemispheres below 4,500 km and plasma scale heights of 4,780/2,360 km for the northern/southern hemispheres above 4,500 km. The interpretation of these layers involves the interaction between the rings and the ionosphere

First observations and performance of the RPW instrument onboard the Solar Orbiter mission

The Radio and Plasma Waves (RPW) instrument on the ESA Solar Orbiter mission is designed to measure in situ magnetic and electric fields and waves from the continuum up to several hundred kHz. The RPW also observes solar and heliospheric radio emissions up to 16 MHz. It was switched on and its antennae were successfully deployed two days after the launch of Solar Orbiter on February 10, 2020. Since then, the instrument has acquired enough data to make it possible to assess its performance and the electromagnetic disturbances it experiences. In this article, we assess its scientific performance and present the first RPW observations. In particular, we focus on a statistical analysis of the first observations of interplanetary dust by the instrument’s Thermal Noise Receiver. We also review the electro-magnetic disturbances that RPW suffers, especially those which potential users of the instrument data should be aware of before starting their research work

BepiColombo’s Cruise Phase: Unique Opportunity for Synergistic Observations

The investigation of multi-spacecraft coordinated observations during the cruise phase of BepiColombo (ESA/JAXA) are reported, with a particular emphasis on the recently launched missions, Solar Orbiter (ESA/NASA) and Parker Solar Probe (NASA). Despite some payload constraints, many instruments onboard BepiColombo are operating during its cruise phase simultaneously covering a wide range of heliocentric distances (0.28 AU–0.5 AU). Hence, the various spacecraft configurations and the combined in-situ and remote sensing measurements from the different spacecraft, offer unique opportunities for BepiColombo to be part of these unprecedented multipoint synergistic observations and for potential scientific studies in the inner heliosphere, even before its orbit insertion around Mercury in December 2025. The main goal of this report is to present the coordinated observation opportunities during the cruise phase of BepiColombo (excluding the planetary flybys). We summarize the identified science topics, the operational instruments, the method we have used to identify the windows of opportunity and discuss the planning of joint observations in the future

BepiColombo's Cruise Phase : Unique Opportunity for Synergistic Observations

The investigation of multi-spacecraft coordinated observations during the cruise phase of BepiColombo (ESA/JAXA) are reported, with a particular emphasis on the recently launched missions, Solar Orbiter (ESA/NASA) and Parker Solar Probe (NASA). Despite some payload constraints, many instruments onboard BepiColombo are operating during its cruise phase simultaneously covering a wide range of heliocentric distances (0.28 AU-0.5 AU). Hence, the various spacecraft configurations and the combined in-situ and remote sensing measurements from the different spacecraft, offer unique opportunities for BepiColombo to be part of these unprecedented multipoint synergistic observations and for potential scientific studies in the inner heliosphere, even before its orbit insertion around Mercury in December 2025. The main goal of this report is to present the coordinated observation opportunities during the cruise phase of BepiColombo (excluding the planetary flybys). We summarize the identified science topics, the operational instruments, the method we have used to identify the windows of opportunity and discuss the planning of joint observations in the future.Peer reviewe