A nondiagrammatic calculation of the Rho parameter from heavy fermions

A simple nondiagrammatic evaluation of the nondecoupling effect of heavy fermions on the Veltman's Rho parameter is presented in detail. This calculation is based on the path integral approach, the electroweak chiral Lagrangian formalism, and the Schwinger proper time method.Comment: 11 page

Customer emotions in service failure and recovery encounters

Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences

Trophic interactions within the Ross Sea continental shelf ecosystem

The continental shelf of the Ross Sea is one of the Antarctic's most intensively studied regions. We review the available data on the region's physical characteristics (currents and ice concentrations) and their spatial variations, as well as components of the neritic food web, including lower and middle levels (phytoplankton, zooplankton, krill, fishes), the upper trophic levels (seals, penguins, pelagic birds, whales) and benthic fauna. A hypothetical food web is presented. Biotic interactions, such as the role of Euphausia crystallorophias and Pleuragramma antarcticum as grazers of lower levels and food for higher trophic levels, are suggested as being critical. The neritic food web contrasts dramatically with others in the Antarctic that appear to be structured around the keystone species Euphausia superba. Similarly, we suggest that benthic–pelagic coupling is stronger in the Ross Sea than in most other Antarctic regions. We also highlight many of the unknowns within the food web, and discuss the impacts of a changing Ross Sea habitat on the ecosystem