Implementing Standardization Education at the National Level

This paper explores how standardization education can be implemented at the national level. Previous studies form the main source for the paper. This research shows that implementation of standardization in the national education system requires policy at the national level, a long term investment in support, and cooperation between industry, standardization bodies, academia, other institutions involved in education, and government. The approach should combine bottom-up and top-down. The paper is new in combining previous findings to an underpinned recommendation on how to implement standardization education

Evaluating and designing electronic government for the future: Observations and insights from Australia

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.Nigel Martin and John Ric