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2 research outputs found
The Impact of Customers' Perceived Relationship Investment on Switching Cost and Satisfaction in Department Store Service
Author
Anderson Eugene
Andreasen Alan R.
+43ย more
Babin Barry J.
Bagozzi Richard P.
Bearden William. O.
Beatty Sharon E.
Beeri Asuncion
Berry Leonard L.
Burnham Thomas A.
Chen Pei-Yu(Sharon)
Dick Alan S.
Evans Kenneth R.
Fornell Claes
Gronroos Christian
Gwiner Kevin P.
Hart Christopher W.
Howard Daniel J.
Jones Michael A.
Jones Michael A.
Jones Thomas O.
Kim Moon-Koo
Klemperer Paul
LaBarbera Priscilla A.
Lam Shun Y
Lee Moonkyu
Morgan Robert M.
Pae Jae H.
Peterson A. Robert
Reichheld Fredrick F.
Sharma Neeru
Sharma Neeru
Smith J. Brock
Stone Gregory P.
Wulf Kristof De
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Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
No full text
Crossref
The Effect of the Scope of Firm's Activities toward Customers on the Firm Evaluation: The Interaction Effect of Corporate Ability
Author
Abbott Walter F
Babin Barry J
+54ย more
Barney J. B
Berry Leonard L
Bhattacharya C. B
Brown Tom J
Carroll Archie B
Chadal Hardeep
Creyer Elizabeth H
David Prabu
De Wulf Kristof
Dowling Grahame R
Evans Kenneth R
Fornell Claes
Gronroos Christian
Gummesson E
Gupta Sunil
Gwiner Kevin P
Gรผrhan-Canli Z
Hart Christopher W
Henriques Irene
Howard Daniel J
Jones Thomas O
Kale Sudhir H
Kumar Nirmalya
Lichtenstein Donald R
Loveman Gary W
Luo Xueming
Maignan Isabelle
Maignan Isabelle
McGuire Jean B
Mohr Lois A
Mohr Lois A
Morgan Robert M
Murray Keith B
Osarenkhoe Aihie
Peterson Robert A
Reichheld Fredrick F
Sen Sankar
Smith J. Brock
Stone Gregory P
Vance S. C
Wansink Brian
Wernerfelt Birger
Wood Donna J
Xu Yurong
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Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
No full text
Crossref