The development of service provider's BPO-IT framework

Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of the developed framework indicates that it could reduce failures in BPO relationships through reduced turnaround time in processing client services, improved quality of service, reduced cost, improved client and provider’s competitiveness, and confidentiality of client operations. Outsourcing clients could lay the foundation for a successful relationship by adopting a selection process that could choose the right provider. Originality/value The paper reveals BPO-IT organisation’s operation towards in-house provision of software required to process client services. A research exploring BPO service providers from a top outsourcing destination like India could provide offshore outsourcing clients the information to move towards onshore outsourcing. </jats:sec

Long-Run Inequality and Annual Instability of Men's and Women's Earnings in Canada

earnings inequality, earnings instability, long-run inequality

Metropolitan area growth: a test of export base concepts

Regional economics ; Federal Reserve Bank of St. Louis

Aircraft Heads Up Display design and optimization as applied to the AV-8B Harrier

Though the advent of the Heads Up Display (HUD) has dramatically changed the way information is presented to aircrew during flight, the requirement to select and discern the pertinent information applicable to the task at hand has not. Much like the proliferation of gauges and switches in a 60\u27s and 70\u27s era military cockpit interfered with a quick and efficient scan of the instruments, so to do the number of pieces of information being presented in a HUD. With the selection of the AV-8B to be the lead platform in implementation of the Open System Core Avionics Requirement (OSCAR), a rehosting of the Operational Flight Program (OFF), has come the opportunity to optimize the HUD design of the AV-8B. This thesis focuses on an attempt to simplify and standardize the current HUD displays and improve the tailoring of reject sub-modes that are designed to decrease the amount of data being displayed. The potential benefits of HUD modes that could be instructor configured and selectable in-flight to facilitate the development of the proper scan and reduce the time required for pilots to gain proficiency are also addressed