52 research outputs found
Designing for offline and online social work: Technology-mediated collaborative practices in and between municipalities
Aspects of pervasive health and technology use in care organizations during the pandemic: Report from a municipality Covid-19 study
Exploring participatory pre-project processes: Making research work in municipality organizations
Identification of Data Representation Needs in Service Design
Organisations are looking for new service offers through innovative use of data, often through a Service Design approach. However, current Service Design tools conceal technological aspects of service development like data and datasets. Data can support the design of future services but is often not represented or rendered as a readily workable design material. This paper reports on an early qualitative study of the tools used to work with data and analytics in a medium-sized organisation. The findings identify the current representations of data and data analytics used in the case organisation. We discuss to which extend the available representations of data and data analytics support data-driven service innovation. A comparison of our findings and current Service Design representations show that Service Design lack to represent data as design material. We propose the notion of expansiveness as a criterion to evaluate future data representations for data-driven Service Design
Computer-Supported Knotworking: Design Guidelines Based on Two Case Studies from the Healthcare Domain in Europe
International audienc
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