Dealing with digital service closure

People integrate digital services into their day-to-day lives, often with the assumption that they will always be available. What happens when these services close down? The introduction of services might be carefully planned, but their closure may not benefit from the same degree of consideration. A more developed understanding of the effects of closures might make it possible to minimize negative consequences for users. This paper builds on sustainability, digital memories, and collaborative-work research through an empirical investigation of service closure. Fifty-five participants completed a questionnaire that solicited experiences of service closure and attitudes toward prospective closure. Through a qualitative analysis of participant responses, we synthesized six themes that reflected the practical and emotional effects of service closure on people: disempowerment, disconnection, loss of capability, trust, time and effort, and notice periods. We make suggestions for ways that service features related to these themes might be managed during closure, but also identify less tractable challenges: as part of this investigation, we introduce and develop the concept of service patinas to describe the important but entirely service-bound data that contextualize digital artefacts

Exploring Citizen Psych-Science and the Motivations of Errordiary Volunteers

Although virtual citizen science projects have the potential to engage large networks of people in science research, seeding and maintaining such networks can be difficult. A feature of successful projects is that they have well-motivated volunteers. What makes volunteers motivated rather than apathetic? In this paper we focus on projects that contribute to psychology research, which we term ‘citizen psych-science’. This differs from typical citizen science because volunteers are asked to contribute themselves as data. We describe research studies that we conducted with Errordiary — a citizen psych-science project where volunteers tweet about their everyday experiences of human error. These studies were: (1) an interview study, to explore the motivations of eight Errordiary volunteers; and (2) three focus groups, to explore the potential of attracting new communities to Errordiary. We found that the personal nature of the data can influence participation in positive and negative ways. We suggest several factors that scientists need to consider when encouraging citizen psych-science volunteers to contribute their personal experiences towards research

MOODs: Building massive open online diaries for researchers, teachers and contributors

Internet-based research conducted in partnership with paid crowdworkers and volunteer citizen scientists is an increasingly common method for collecting data from large, diverse populations. We wanted to leverage web-based citizen science to gain insights into phenomena that are part of people’s everyday lives. To do this, we developed the concept of a Massive Open Online Diary (MOOD). A MOOD is a tool for capturing, storing and presenting short updates from multiple contributors on a particular topic. These updates are aggregated into public corpora that can be viewed, analysed and shared. MOODs offer a novel method for crowdsourcing diary-like data in a way that provides value for researchers, teachers and contributors. MOODs also come with unique community-building and ethical challenges. We describe the benefits and challenges of MOODs in relation to Errordiary.org, a MOOD we created to aid our exploration of human error

Crowdworkers’ temporal flexibility is being traded for the convenience of requesters through 19 ‘invisible mechanisms’ employed by crowdworking platforms

Crowdworking platforms are a prime example of a product that sells flexibility to its consumers. In this paper, we argue that crowdworking platforms sell temporal flexibility to requesters to the detriment of workers. We begin by identifying a list of 19 features employed by crowdworking platforms that facilitate the trade of temporal flexibility from crowdworkers to requesters. Using the list of features, we conduct a comparative analysis of nine crowdworking platforms available to U.S.-based workers, in which we describe key differences and similarities between the platforms. We find that crowdworking platforms strongly favour features that promote requesters’ temporal flexibility over workers’ by limiting the predictability of workers’ working hours and restricting paid time. Further, we identify which platforms employ the highest number of features that facilitate the trade of temporal flexibility from workers to requesters, consequently increasing workers’ temporal precarity. We conclude the paper by discussing the implications of the results

Eliciting spoken interruptions to inform proactive speech agent design

Current speech agent interactions are typically user-initiated, limiting the interactions they can deliver. Future functionality will require agents to be proactive, sometimes interrupting users. Little is known about how these spoken interruptions should be designed, especially in urgent interruption contexts. We look to inform design of proactive agent interruptions through investigating how people interrupt others engaged in complex tasks. We therefore developed a new technique to elicit human spoken interruptions of people engaged in other tasks. We found that people interrupted sooner when interruptions were urgent. Some participants used access rituals to forewarn interruptions, but most rarely used them. People balanced speed and accuracy in timing interruptions, often using cues from the task they interrupted. People also varied phrasing and delivery of interruptions to reflect urgency. We discuss how our findings can inform speech agent design and how our paradigm can help gain insight into human interruptions in new contexts

Monotasking or multitasking:designing for crowdworkers’ preferences

Crowdworkers receive no formal training for managing their tasks, time or working environment. To develop tools that support such workers, an understanding of their preferences and the constraints they are under is essential. We asked 317 experienced Amazon Mechanical Turk workers about factors that influence their task and time management. We found that a large number of the crowdworkers score highly on a measure of polychronicity; this means that they pre- fer to frequently switch tasks and happily accommodate regular work and non-work interruptions. While a prefer- ence for polychronicity might equip people well to deal with the structural demands of crowdworking platforms, we also know that multitasking negatively affects workers’ produc- tivity. This puts crowdworkers’ working preferences into conflict with the desire of requesters to maximize workers’ productivity. Combining the findings of prior research with the new knowledge obtained from our participants, we enu- merate practical design options that could enable workers, requesters and platform developers to make adjustments that would improve crowdworkers’ experiences

The end of the active work break? Remote work, sedentariness and the role of technology in creating active break-taking norms

Excessive sedentariness can impair workers' health and productivity. The move to working from home as a result of the Covid-19 pandemic eliminated many workday opportunities for physical activity. This, coupled with a blurring of boundaries between work and non-work periods, put many at risk of overwork and musculoskeletal issues. We examined how the sudden transition to working from home influenced people's ability to take physically active work breaks. We found that the absence of social norms associated with the presence of colleagues in the work environment left workers uncertain about whether and when it is appropriate to take breaks. The pressure to demonstrate productivity while working asynchronously led to increased sedentariness and decreased break-taking. We propose that online tools that promote flexible social norms around break-taking could empower remote workers to incorporate regular physical activity into their days, without compromising the beneficial aspects of asynchronous working