Check-In Check-Out: Managing Hotel Operations -9/E

Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and record keeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy