5 research outputs found
Critical Incidents and the Impact of Satisfaction on Customer Share
- Author
- Publication venue
- 'American Marketing Association (AMA)'
- Publication date
- Field of study
The influence of culture upon consumers’ desired value perceptions: A research agenda
- Author
- Berry J.W.
- Bock P.K.
- Cui G.
- Du Preez J.P.
- Fishbein M.
- Fisher G.
- Flint D.J.
- Geistfeld D.H.
- Hall E.T.
- Hall E.T.
- Hampden-Turner C.M.
- Hofstede G.
- Hoyer W.D.
- Jeffrey W. Overby
- Johnson M.D.
- Kahle L.
- Kale S.H.
- Kitayama S.
- Kluckhohn F.
- Lai A.W.
- Levitt T.
- Maslow A.H.
- Matsumoto D.
- McCracken G.
- Myers J.H.
- Olson J.C.
- Pavia T.M.
- Reynolds T.J.
- Robert B. Woodruff
- Rokeach M.
- Roth M.S.
- Sarah Fisher Gardial
- Schwartz S.H.
- Sheth J.N.
- Sojka J.Z.
- Tai S.H.C.
- Taylor S.E.
- Thogersen J.
- Triandis H.C.
- Triandis H.C.
- Triandis H.C.
- Tse D.K.
- Veroff J.B.
- Woodruff R.B.
- Zaltman G.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
The role of competitive alternatives in the postchoice satisfaction formation process
- Author
- Bobby J. Calder
- Bruce I. Newman
- C. Whan Park
- Claes Fornell
- Claire P. Bolfing
- Cornelia Dröge
- Cornelia Dröge
- David A. Houston
- David E. Bell
- David K. Tse
- Diane Halstead
- Diane Halstead
- Diane Halstead
- Douglas M. Stayman
- Ernest R. Cadotte
- Eugene W. Anderson
- Eugene W. Anderson
- Frederic F. Reichheld
- Gabriel J. Biehal
- Gilbert A. Churchill
- Gordon Wood
- Graham Loomes
- Haim Mano
- Itamar Simonson
- J. Bradley Barbeau
- Jack S. Croxton
- Jack S. Croxton
- Jagdip Singh
- Jagdish N. Sheth
- James Kent Pinney
- James R. Bettman
- John R. Hauser
- Jonathan Guttman
- Karl G. Jöreskog
- Leon Festinger
- Mary Jo Bitner
- Mary Jo Bitner
- Michael D. Johnson
- Michael D. Johnson
- Mita Sujan
- Richard A. Spreng
- Richard E. Petty
- Richard E. Petty
- Richard L. Oliver
- Richard L. Oliver
- Richard L. Oliver
- Richard L. Oliver
- Richard L. Oliver
- Richard W. Olshavsky
- Robert A. Peterson
- Robert A. Westbrook
- Robert B. Woodruff
- Robert B. Woodruff
- Robert D. Mackoy
- Roland T. Rust
- Ruth N. Bolton
- Sarah Fisher Gardial
- Sarah Fisher Gardial
- Stuart J. H. Biddle
- Stuart J. H. Biddle
- Susan M. Keaveney
- Valarie A. Zeithaml
- Ved Prakash
- Ved Prakash
- William Boulding
- William O. Bearden
- Youjae Yi
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
Customer value: The next source for competitive advantage
- Author
- A. Parasuraman
- Abbie Griffin
- Adrian J. Slywotzky
- Alan Dutka
- Albert Wenben Lai
- Arun Sharma
- Barry Schwartz
- Bernard Jaworski
- Bob E. Hayes
- Bradley T. Gale
- C. Whan Park
- D. Scott Clemons
- David A. Garvin
- Earl Naumann
- Eric N. Birch
- Frank S. Leonard
- Gary Hamel
- Gene Hall
- Genichi Taguchi
- George S. Day
- George S. Day
- George S. Day
- Gerald Zaltman
- Gilbert A. Churchill
- Harlon G. Carothers
- Howard E. Butz
- Jagdish N. Sheth
- James C. Anderson
- John C. Narver
- John R. Hauser
- John T. Mentzer
- Jonathan Gutman
- Kent B. Monroe
- Linda Berns Wright
- Mark Jenkins
- Marsha L. Richins
- Marsha L. Richins
- Mary Jane Burns
- Mary Jane Burns
- Michael E. Porter
- Michael S. Garver
- Morris B. Holbrook
- Peter M. Senge
- Pratibha A. Dabholkar
- Raymond McLeod
- Richard A. Spreng
- Richard L. Oliver
- Robert A. Westbrook
- Robert B. Woodruff
- Robert B. Woodruff
- Robert B. Woodruff
- Robert F. Dwyer
- Sarah Fisher Gardial
- Stanley F. Slater
- Thomas O. Jones
- Valarie A. Zeithaml
- William A. Band
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study