Effects of resource orchestration, strategic information exchange capabilities, and digital orientation on innovation and performance of hotel supply chains

Supply chain (SC) innovation has become a competitive source for hotels to enhance performance in the turbulent business environment. Drawing on the resource orchestration (RO) and information sharing (IS) theories, we propose an integrated theoretical framework delineating how strategic information exchange (SIE) and RO capabilities and digital orientation of a hotel foster innovation and enhance the performance of its SC. Based on PLS-SEM analysis of data collected from 281 hotels in the United Arab Emirates, our findings indicate that RO and SIE capabilities of hotels influence the performance of SCs, whereas SC innovation mediates the said relationships. However, contrary to the expectations, digital orientation did not moderate the relationships between RO and SIE capabilities and SC innovation of hotels

How entrepreneurial bricolage drives sustained competitive advantage of tourism and hospitality SMEs: The mediating role of differentiation and risk management

When confronted with challenging conditions, becoming innovative by recombining available resources is considered a critical determinant of tourism and hospitality (T&H) SMEs' resilience to risk and staying ahead of rivals. Grounded on the resource-based view theory and dynamic capabilities paradigm, this paper investigates how entrepreneurial bricolage drives the sustained competitive advantage of T&H SMEs despite resource constraints. Following the mixed-methods research design, empirical data from nine in-depth interviews and a survey with 246 T&H SMEs in Japan reveal that differences in strategic management initiatives in the form of risk management and differentiation advantage mediate the positive effects of entrepreneurial bricolage on achieving sustained competitive advantage. Consequently, this paper extends the potential of the dynamic capabilities view as an underlying theory in tourism and hospitality literature

Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneural orientation and entrepreneurial bricolage

The vital role of entrepreneurial orientation and entrepreneurial bricolage in creating sustained competitive advantage in retail and consumer service firms is increasingly acknowledged in modern markets. Using data from 246 retail and consumer service firms (hereafter R&CSFs) in Japan, this paper develops and empirically tests a framework delineating how entrepreneurial-oriented R&CSFs strategically combine existing resources while managing risks to differentiate their service portfolios to be competitive. The findings reveal that entrepreneurial orientation and entrepreneurial bricolage influence differentiation advantage and risk management, which, in turn, is associated with creating a sustained competitive advantage (hereafter SCA). This paper adds novel insights to the dynamic capabilities view and retail and service marketing literature by identifying entrepreneurial orientation, entrepreneurial bricolage, and risk management as dynamic capabilities, which allows R&CSFs to create service innovations in resource-constrained environments

Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage.

The vital role of entrepreneurial orientation and entrepreneurial bricolage in creating sustained competitive advantage in retail and consumer service firms is increasingly acknowledged in modern markets. Using data from 246 retail and consumer service firms (hereafter R&CSFs) in Japan, this paper develops and empirically tests a framework delineating how entrepreneurial-oriented R&CSFs strategically combine existing resources while managing risks to differentiate their service portfolios to be competitive. The findings reveal that entrepreneurial orientation and entrepreneurial bricolage influence differentiation advantage and risk management, which, in turn, is associated with creating a sustained competitive advantage (hereafter SCA). This paper adds novel insights to the dynamic capabilities view and retail and service marketing literature by identifying entrepreneurial orientation, entrepreneurial bricolage, and risk management as dynamic capabilities, which allows R&CSFs to create service innovations in resource-constrained environments

Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Although the entrepreneurship strategy is demonstrated by evidence as a path to enhance the performance of service firms, the question of how it happens has yet to be adequately studied in the tourism and hospitality (T&H) realm. More specifically, how an entrepreneurial strategy enables a T&H firm to enhance its performance through service innovation exploration-exploitation ambidexterity has created a strategic dilemma in extant T&H literature. Constructed on the dynamic capabilities view and organizational ambidexterity theory, our paper addresses this dilemma using data from a drop-and-collect survey of 303 T&H firms in Japan. The findings reveal that entrepreneurial strategy fosters service innovation exploitation and service innovation exploration within T&H firms. In contrast, service innovation exploitation helps T&H firms design unique service offerings, yielding a sustained competitive advantage and superior corporate performance in the long run. Further, the availability of slack resources within T&H firms fosters service innovation exploration and service innovation exploitation

A multi-layer organizational culture framework for enhancing the financial performance in tourism and hospitality family firms

Prior research on factors influencing the financial performance of tourism and hospitality family firms concentrated mainly on family-level traits, thus limiting our comprehension of the organizational culture mechanism by which family-level values are transformed into firm-level business processes. We bridge this void in prior literature by presenting a multi-layer organizational culture framework comprised of the organizational values and organizational climate layers. Data stemmed from eight in-depth interviews, followed by a survey with 187 tourism and hospitality family firms reveal that stewardship climate inside the firms mediates the relationship between long-term-oriented values and financial performance. Moreover, our findings show that entrepreneurial orientation moderates the organizational culture mechanism that enhance the financial performance of tourism and hospitality family firms

Why Chinese travelers use WeChat to make hotel choice decisions: A uses and gratifications theory perspective

WeChat, a Chinese multi-purpose messaging, social media, and mobile payment app, is an emerging social media platform that has been integrated into the daily lives of Chinese people, including travel. However, despite the growing proliferation of WeChat, surprisingly, little attention has been paid to the gratifications obtained by Chinese travelers when using WeChat in travel-related decision-making. Adopting the well-grounded Uses and Gratifications Theory (UGT), this exploratory research paper aims to address this void in prior literature and identify why and how Chinese millennial travelers use WeChat to make hotel choice decisions. Findings stemmed from the semi-structured interviews using a combination of purposive and snowball sampling approaches with eighteen WeChat users reveals that hotel choice decisions through WeChat are influenced by various social, process, and content gratifications. As indicated in our findings, hotels in China should be aware of gratifications obtained by travelers in stimulating them to utilize WeChat in the hotel selection process. Further, our study contributes to extant UGT literature by emphasizing that it has specific relevance and should be given more prominence within tourism, hospitality, and social media literature

Understanding Social Customer Relationship Management Adoption: Qualitative Insights

Acknowledging that research on social customer relationship management (CRM) adoption remains scant, grounded in the theoretical perspectives of dynamic capabilities and technology adoption, and exploratory results from a field investigation of twelve firms drawn from a single industry, we identify and group relevant variables that potentially influence social CRM adoption into nine first-order categories. This qualitative picture can be used as a theoretical basis for studying social CRM adoption. Extending practitioners’ understanding of the nature of these categories may lead to better insights into how social CRM adoption can be managed more effectively

The effects of enterprises' attention to digital economy on innovation and cost control: Evidence from A-stock market of China

China's digital economy has made amazing achievements, which brings deep impacts on enterprise innovation. Based on unbalance panel dataset covering more than two thousand manufacturing listed companies in A-stock market of China during the 2011 to 2018 period, this paper employs two-way fixed effects (TWFE) model to examine the effects of attention to digital economy on enterprise innovation. The primary explanatory variable in this research is attention degree that enterprises pay to the digital economy measured by Python technology and text analysis. Additionally, the intermediate effect model is adopted to check the underlying mechanisms of cost control in enterprises, which is also impacted by the digital economy. Several novel findings emerge. First, the number of patent applications increase as enterprises pay more attention to the digital economy. Digital economy has positive impacts on different innovation processes, not only promotes invention, but also promotes appearance design. Second, digital technology and business model as two aspects of digital economy have different effects on innovation. The attention to digital technology has positive impacts on invention patents and design patents, while business model only has a positive impact on design patents. Third, enterprises that pay attention to the digital economy are more likely to increase their R&D expenditure and decrease their sales and finance expenses, which encourages the innovation output. This paper explains these findings in the context of China and makes some specific suggestions for enterprises to promote digital transformation and innovation