Innovation industrienaher Dienstleistungen : eine fallstudienbasierte Analyse dynamischer Fähigkeiten und des unterstützenden IT-Einsatzes

The thesis deals with the innovation of industrial services. Starting from the dynamic capability view, the innovation of services is understood as a dynamic capability, which enables companies to sense opportunities and threats in the market, seize them and finally transform their resource base accordingly. The aim of this research is the empirical description of the innovation of industrial services, from which the contextualized characteristics, the roots of dynamic capabilities as well as the role of IT are derived. For this purpose, the dynamic capabilities are investigated in comparative case studies at the level of microfoundations. The focus is particularly on structures, processes, procedures and systems as well as on individuals underlying the dynamic capabilities. This research provides an overview of concrete innovation practices, causal factors for different characteristics of dynamic capabilities, and insights into the role and function of IT in service innovation

Modular Professional Services: Conceptual Goodness and Research Themes

Professional service providers are increasingly confronted with the challenge of integrating digital components and knowledge-intensive activities to standardize complex recurring tasks while remaining agile to offer customized services that fulfill diverse customer needs. Modular service design has been proposed as a mean to enable a sound balance between these contradicting aims. However, the current literature on modularity in professional services reflects inconsistencies and tensions in the concept that have hitherto hindered the development of a common point of departure for further research. This paper seeks to summarize the current theoretical discussion on the modular design of professional services and evaluates its conceptual goodness based on five established design criteria. Our findings identify weak spots in our understanding of the modularity concept in the field of professional services and highlight five prevailing research themes that build a common ground for further research to address them correspondingly from different angles

Service Innovation: Sensing with Information Systems

Dynamic capabilities (DC) Theory highlights the need for organizations to constantly innovate their service offerings. With growing digitalization, service innovation processes (SIP) are particularly reliant on sensing capabilities of the organization, as they allow a firm to derive and disseminate the necessary insights for the development of more compelling value propositions. In this respect, contemporary research often highlights the role of information systems (IS) for innovation success. However, so far little effort has been made to understand this role more precisely. Drawing on the results of a systematic literature review, we investigate the relationship between IS and the SIP and present seven application areas for IS that support sensing capabilities. In this way, we bridge the prevailing gap between DC theory and IS research. Our results shine the light at potential application areas for the use of IS, thus allowing practitioners to improve the sensing capabilities of their organizations

Der containerisierte Seehafenhinterlandverkehr unter Berücksichtigung der Schiene

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Innovation of industrial Services : a case study-based analysis of dynamic capabilities and the supporting use of IT

The thesis deals with the innovation of industrial services. Starting from the dynamic capability view, the innovation of services is understood as a dynamic capability, which enables companies to sense opportunities and threats in the market, seize them and finally transform their resource base accordingly. The aim of this research is the empirical description of the innovation of industrial services, from which the contextualized characteristics, the roots of dynamic capabilities as well as the role of IT are derived. For this purpose, the dynamic capabilities are investigated in comparative case studies at the level of microfoundations. The focus is particularly on structures, processes, procedures and systems as well as on individuals underlying the dynamic capabilities. This research provides an overview of concrete innovation practices, causal factors for different characteristics of dynamic capabilities, and insights into the role and function of IT in service innovation

IT-gestützte Innovation von Dienstleistungen: Ein Literaturüberblick

Die Entwicklung und Vermarktung innovativer Dienstleistungen sind für die Wettbewerbsfähigkeit und das Wachstum von Dienstleistungsunternehmen von wachsender Bedeutung. Dabei werden Informationstechnologien häufig als einer der Haupttreiber von Innovationen betrachtet und ihr Einsatz ist im Kontext von Dienstleistungsinnovationen grundsätzlich als vorteilhaft anerkannt. Allerdings fokussieren die meisten Beiträge in der Literatur auf die Rolle von IT im Ergebnis der Dienstleistungsinnovation, während ihre Rolle im Innovationsprozess bisher wenig erforscht wurde. Vor diesem Hintergrund wird auf Basis einer systematischen Literaturanalyse ein Literaturüberblick über aktuelle Forschungsarbeiten bezüglich der IT-gestützten Innovation von Dienstleistungen gegeben. Dieser Überblick differenziert hinsichtlich Forschungsschwerpunkt, Dienstleistungsfokus, IT-Nutzungskontext, Publikationszeitraum und angewandte Methodik. Die Analyse bringt hervor, dass das Thema bisher empirisch wenig durchdrungen und nur oberflächlich untersucht wurde, woraus sich noch ein großes Potential für weitere Forschungsarbeiten ableiten lässt.Bremen, Deutschlan

Einsatz von Informationssystemen zur Innovation industrienaher Dienstleistungen : eine explorative Analyse im Maschinen- und Anlagenbau

In zunehmend von Dienstleistungen geprägten Volkwirtschaften wie Deutschland sind Dienstleistungsinnovationen von hoher Bedeutung für ökonomischen Wohlstand und Wachstum. Während die Innovation von physischen Produkten in eigens dafür eingerichteten Forschungs- und Entwicklungsabteilungen bereits in vielen Unternehmen üblich ist, erscheint die systematische Entwicklung von Dienstleistungen bisher wenig etabliert. Insbesondere die gezielte Nutzung von Informationssystemen (IS) und Einbindung von internen und externen Stakeholdern ist bisher wenig verbreitet und verstanden. Diese Studie nimmt sich der Frage an, wie Dienstleistungsinnovationsprozesse im Maschinen- und Anlagenbaus ablaufen und inwieweit diese Prozesse durch IS unterstützt werden. Hierzu wurden 22 Experten aus insgesamt 20 unterschiedlichen Unternehmen des Maschinen- und Anlagenbaus in leitfadengestützten Interviews befragt. Die Studie gibt einen Überblick über gegenwärtige Innovationspraktiken und den Einsatz von IS in Dienstleistungsinnovationsprozessen und identifiziert die damit einhergehenden Potentiale und Herausforderungen.Breme

Quo Innovadis? The Who, the What and the How of Research at the Intersection of ICT and Service Innovation

Information and Communication Technology (ICT) is considered as one of the main enabler and facilitators of innovation in the service domain. With an increasing number of disciplines researching service innovation and more authors working independently, the overview of the corresponding dependencies and the chronological development gets lost quickly. To resolve this issue, this paper conducts a comprehensive bibliometric analysis of the existing literature dealing with the relationship between service innovation and ICT. Within this context, we identify collaboration patterns (“Who”), main research themes (“What”), and methodological and theoretical reference knowledge (“How”), and track them over time from 1984 to now. Our results show a shift from a technical focus towards a more holistic and strategic perspective. Besides an increase in popularity and a considerably broader thematic coverage, also a much higher coherence of the researcher network is observable pointing to an overall growing maturity of this field of research