Clinico-pathological profile of sinonasal masses: an experience in national ear care center Kaduna, Nigeria

<p>Abstract</p> <p>Background</p> <p>The presence of a mass in the nose and paranasal sinuses may seem to be a simple problem; however it raises many questions about the differential diagnosis. The aim of this study is to evaluate the clinico-pathological profile of sinonasal masses in our environment</p> <p>This is a retrospective analytical review of all the patients with sinonasal masses that presented to the national ear care center, Kaduna over a six year (2003-2008) period. Their biodata, clinical profile and histological diagnoses were analyzed.</p> <p>Findings</p> <p>A total of 76 patients were analyzed, age range 5 to 64 yrs with a mean age of 33.3 yr median and modal age of 35.00 (SD = 13.1 ± 1.5). Majority of the patients were in the age groups 21-50 yrs. There were 34 male and 42 female with M: F ratio of 1:1.2. The main presenting symptoms are nasal blockage 97.4% and rhinorrhea 94.7%. It was bilateral in 34 (44.7%), left side in 24(31.6%) and right side in 18(23.7%) patients. The commonest clinical diagnoses were simple nasal polyp 47(61.8%) and antrochoanal polyp 10(13.2%). About 59 (77.6%) were benign, 2 (2.6%) were malignant and 15 (19.7%) were lost to follow up. The commonest histological diagnosis is simple inflammatory nasal polyp in 28 (36.8%) patients and the least was nasal capillary hemangioma 2 (2.6%). About 55(72.4%) patients had surgical treatment.</p> <p>Conclusions</p> <p>Nasal obstruction and rhinorrhea are the commonest symptoms of presentation, simple inflammatory nasal polyp is still the commonest histological pattern seen in our environment, and surgery is still the best modality of treatment for benign tumor thus the need for advocacy for early recognition and referral to the ENT surgeon.</p

The mediating effects of first call resolution on call centers’ performance

This article aims to examine and validate the prepositions of the mediating impacts of first call resolution (FCR) on caller satisfaction within the contact center industry.A survey of 168 call center managers was analyzed through structural equation modeling, constituting an overall 43.3 per cent response rate for this study.The results show that FCR positively mediates the relationship between knowledge management, technology-based CRM and caller satisfaction within the inbound customer contact centers.We have empirically assessed call centers/contact centers’ success through caller satisfaction (an observed variable through their 2009 customer survey in Malaysia).Consequently, this study cannot generalize its findings in all other countries.Our strong argument is that within the operational variables, FCR is statistically significant and positively mediates knowledge management applications. But very important to note is that the customer contact centers are first touch points to a company's goods or services, and that many other factors such as product quality, company policy, target markets, decision-making processes and so on are also determinants of caller satisfaction, but fall outside the operational control of contact center activities.This research has empirically established that a company's capability in effectively acquiring a valid understanding of its current and potential customers’ information through CRM technologies will positively impact its acquisitions, customization, management and retention of customers.It also avails both the academic and contact center management the benefits that are inherent in measuring the impact of knowledge management and technology-based CRM on inbound FCR and caller satisfaction.This study finally recommends alternative areas for future research

Prevalence of &lt;i&gt;Cryptosporidium&lt;/i&gt; Infection in Cattle in Maiduguri, North Eastern Nigeria

A study was carried out to survey the prevalence of Cryptosporidium infection in cattle in Maiduguri, Northeastern Nigeria. A total of four hundred (400) fecal samples from cattle were randomly collected and examined for the presence of Cryptosporidium sp. oocysts using the modified Ziehl-Neelsen (MZN) staining method. The results showed that the overall prevalence of infection was 22.3%, with an infection rate of23.4% in adult cattle and 19.1% in young cattle, respectively. There was no statistical significant difference (P&lt;0.05) between the age groups, with (OR: 1.298; 95%CI: 0.7507–2.245). Out of 89 positive samples, 21.2% were male and 25.0% were female, respectively. There was no statistical significant difference (P&gt;0.05) between the sex, with (OR: 0.8062; 95% CI: 0.4828–0.346). It was concluded that Cryptosporidium sp. infection is prevalent in Nigeria; and cattle could serve as reservoirs for the zoonotic infection in humans.DOI: http://dx.doi.org/10.3329/bjvm.v13i1.23712Bangl. J. Vet. Med. (2015). 13 (1): 25-28</jats:p

Study of high viscous multiphase phase flow in a horizontal pipe

Heavy oil accounts for a major portion of the world’s total oil reserves. Its production and transportation through pipelines is beset with great challenges due to its highly viscous nature. This paper studies the effects of high viscosity on heavy oil two-phase flow characteristics such as pressure gradient, liquid holdup, slug liquid holdup, slug frequency and slug liquid holdup using an advanced instrumentation (i.e. Electrical Capacitance Tomography). Experiments were conducted in a horizontal flow loop with a pipe internal diameter (ID) of 0.0762 m; larger than most reported in the open literature for heavy oil flow. Mineral oil of 1.0–5.0 Pa.s viscosity range and compressed air were used as the liquid and gas phases respectively. Pressure gradient (measured by means differential pressure transducers) and mean liquid holdup was observed to increase as viscosity of oil is increased. Obtained results also revealed that increase in liquid viscosity has significant effects on flow pattern and slug flow features.</p