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9 research outputs found
Monitoring and Control in Service Operations
Author
Barbara Morris
Bob Johnston
+6Â more
Hostage G.M.
Levitt T.
Maister D.
Sasser W.E.
Thomas D.R.E.
Wild R.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Organizational Homoeostasis: A Role for Internal Marketing
Author
Berry L.L.
Berry L.L.
+12Â more
Gronroos C
Hartley S.W.
Hertzberg F.
Hostage G.M.
Johnson R.A.
Kanter R.M.
Mintzberg H.
Morgan G.
Peters T.J.
Tricker R.I.
V.W. Mitchell
Vander A.G.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Service Firms: Interdependence of External and Internal Marketing Strategies
Author
Andrews K.
Bagozzi R.P.
+18Â more
Bateson J.
Bonoma T.V.
Bucklin L.P.
Clausen A.W.
Crazier M.
Cyert R.M.
Flipo J.P.
Flipo J.P.
Gronroos C.
Hostage G.M.
JeanâPaul Flipo
Levitt T.
Maister D.H.
Mintzberg H.
Perroux F.
Sheth J.N.
Sturdivant F.D.
Weber M.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Service Quality Perceptions in Banks: A Comparative Analysis
Author
Bateson J.E.G.
Bazzel R.D.
+21Â more
Berry L.L.
Berry L.L.
Booms B.H.
Buzzell R.
Carman J.M.
Davidow A.
Garvin D.A.
Heskett J.
Hostage G.M.
Leonard F.S.
Levitt T.
Parasuraman A.
Parasuraman A.
Parasuraman A.
Raddon G.H.
Reichheld F.F.
Rust R.T.
Smith S.
Srivastava A.K.
Takeuchi H.
Zeithaml V.A.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref
Strategies for tangibilizing retail services: An assessment
Author
Christopher H. Lovelock
Duane Davis
+17Â more
Flemming Hansen
G. Lynn Shostack
G.M. Hostage
J. Paul Peter
James H. Donnelly
John Ardnt
John M. Rathmell
Joseph P. Guiltinan
Kathleen A. Krentler
Lee K. Anderson
M. Perry
Pierre Eiglier
Pierre Eiglier
Richard Lutz
Robert C. Judd
Scott Cunningham
William R. George
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
Crossref
Service Innovation in Hong Kong: Attitudes and Practice
Author
Albrecht K.
Andrew Chan
+19Â more
Bartlett C.A.
Berry Leonard L
Carlzon J.
Czepiel John A.
Dominguez L.
Drucker P.F.
FRANK M. GO
Go Frank M
Go Frank M.
Heath R.
Hostage G.M.
Hudson Bradford T.
Jones P.
Kanter R.M.
Lefebvre E.
Martin C
Meyers P.W.
Normann Richard
RAY PINE
Publication venue
'Informa UK Limited'
Publication date
Field of study
No full text
Crossref
Deâindustrialise Service for Quality
Author
Canton I.D.
Chase R.B.
+24Â more
Chase R.B.
Chase R.B.
Eigler P.
Etienne E.C.
Flipo J.P.
Gershuny J.I.
Hostage G.M.
James Teboul
Langeard E.
Langeard E.
Levitt T .
Levitt T.
Levitt T.
Lovelock C.H.
Matteis R.J.
Mintzberg H.
Normann R.
Peters T.J.
Reed J.
Rosenthal S.R.
Sasser W.E
Sasser W.E.
Shostack G.L.
Thomas D.R.E.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
Customers' Perceptions of Service Quality in Financial Institutions
Author
Bateson J.
Berry L.L.
+33Â more
Booms B.H.
Buzzell R.D.
Calder B.J.
Chase R.
Crosby P.B.
Crosby P.B.
Eiglier P.
Eiglier P.
Flipo J.P.
Garvin D.A.
Gaston LeBlanc
Green P.
Grönroos C.
Horovitz J.
Hostage G.M.
Juran J.M.
Kotler P.
Lehtinen J.
Leonard F.S.
Levitt T.
Lewis R.
Lewis R.
Lion J.
Lovelock C.
Nha Nguyen
Nightingale M.
Nollet J.
Nunnally J.C.
Parasuraman A.
Rathmell J.
Schoeffler S.
Selltiz C.
Takeuchi H.
Publication venue
'Emerald'
Publication date
Field of study
No full text
Crossref
An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization
Author
Acito F.
Alabama Quality Assurance Foundation Inc.
+61Â more
Berry L.L.
Berry L.L.
Berry L.L.
Booms B.H.
Bowers M.R.
Brewster A.C.
Brook R.H.
Budd J.H.
Churchill G.A.
Clifford L.A.
Crawford M.
Davidow W.H.
Davidson D.S.
Donabedian A.
Ellwood P.
Friedman E.
George W.R.
Getzen T.E.
Gronroos C.
Hostage G.M.
J. H. Donnelly
J. H. Donnelly
Juran J.M.
Klaus P.
L. L. Berry
L. L. Berry
Langeard E.
Lehtinen J.R.
Lehtinen J.R.
Levitt T. The
Lohr K.N.
Longest B.B.
Lovelock C.H.
MacStravic R.S.
McMillan J.R.
Mills P.K.
Nelson C.W.
Nelson-Wernick E.
Normann R. Service Management
Oliver R.
Parasuraman A.
Powills S.
Sacks J.G.
Sanazarro P.J.
Sandrick K.
Sasser W.E.
Schneider B.
Schneider B.
Shostack G.L.
Silverman J.F.
Somers A.R.
Starr P. The Social
Swan J.E.
Tucker F.G.
Upah G.D.
Webster N.E.
Williams K.J.
Wilson F.A.
Wolfe N.S.
Zeithaml V.
Zeithaml V.
Publication venue
'SAGE Publications'
Publication date
Field of study
No full text
Crossref