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3 research outputs found

The Relationship among Service Recovery Justice, Emotion, Customer Satisfaction and Loyalty on Commercial Sports Facilities

Sonochemical removal of naphthol blue black azo dye: influence of parameters and effect of mineral ions

Author: A Henglein
A Latif
AS Özen
B David
B Neppolian
C Minero
C Pétrier
DE Kritikos
F Guzman-Duque
F Méndez-Arriaga
G Crini
GM Soares
H-M Hung
HY Chen
I Gültekin
J Luo
JA Rosso
JJ Pignatello
K Barbour
KS Suslick
LA Crum
M Ashokkumar
M Ashokkumar
M Chiha
M Cost
M Stylidi
ME Fitzgerald
MR Hoffmann
N Serpone
NL Stock
P Maruthamutu
P Maruthamutu
R Torres
RP Haugland
S Floger
S Guittonneau
S Merouani
T Tanaka
TJ Mason
TJ Mason
Y Jiang
Y Jiang
Y Jiang
Publication venue: 'Springer Science and Business Media LLC'
Publication date
Field of study

An investigation of effects of justice recovery dimensions on students’ satisfaction with service recovery in higher education environment

Author: A Kau
A Mattila
A Parasuraman
A Smith
AJ Colquitt
AK Smith
B Sindhav
BA Sparks
BJ Calder
C Boshoff
C Goodwin
C Gronroos
C Lovelock
C Neira
C Webster
CM Voorhees
CR Bell
D Bachmann
D Nikbin
D Nikbin
DK Hoffman
DR Schaefer
E Shiu
EA Lind
F Abdullah
F Abdullah
FM Hill
H Liao
Haider Ali
I Fan
J Feng Du
J Greenberg
J Ha
J Writz
JFJ Vos
JG Blodgett
JG Maxham III
JR Mccoll-Kennedy
JS Adam
JS Adams
K Bemowski
K Ruyter
K Schoefer
K Weber
L Osbourne
LA Mohr
M Davidow
M Deutsch
M Joseph
MA Hocutt
MA McCollough
MJ Bitner
MJ Kittleson
MS Bhandari
MS Owlia
MS Owlia
Muhammad Ali Khan
Muhammad Waqas
N Sabharwal
NK Malhotra
P McCole
R Andrewsa
R Cropanzano
R Floger
R Iyer
R Johnston
R Mehta
R Zemke
RA Peterson
RJ Bies
RJ Bies
S Lysonski
S Svari
SS Tax
SS Tax
SW Brown
SW Gilliland
SW Kelley
T Gruber
T Gruber
T Shapiro
TR Tyler
TW Andreassen
VA Zeithaml
VA Zeithaml
YK Kim
Publication venue: 'Springer Science and Business Media LLC'
Publication date
Field of study

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