Understanding Students’ Intentions to Join the Hospitality Industry: The Role of Emotional Intelligence, Service Orientation, and Industry Satisfaction

A study of 246 hospitality degree students in Hong Kong and the United States found that emotional intelligence has a strong effect on students’ intentions to pursue a career in the hospitality industry. The students’ service orientation has a similar but weaker effect. The study also found that this relationship is mediated by the degree to which these post-internship students were satisfied with working in the industry. Because emotional intelligence can be enhanced through education, hospitality educators can help develop their students’ emotional intelligence and service orientation and potentially increase their likelihood of developing successful careers within the industry

Strategy for Hospitality Businesses in the Developing World

The purpose of this paper is to present an alternate framework for evaluating strategic decisions of hospitality businesses in developing nations, particularly small- and medium-sized enterprises (SMEs). While strategy literature is extensive and diverse, it remains focused on developed nation contexts. By default, so is the case with hospitality strategy literature. This has created a paucity of research for hospitality businesses in developing nations; these businesses are largely SMEs in dynamic environments seldom similar to the ones in developed nations. Therefore, the proposed framework emphasizes the role of environment, and its relationship to strategic choice, resource allocation, and strategy evaluation. A set of research questions is also proposed

Using Acquisitions as a Growth Strategy from Single Concept to Multiple Concepts: A Case Study

From the day a business is conceived, it is constantly faced with numerous strategic challenges that have impact on its survival, success, and/or failure. Many independent businesses fail within the first three years. For the ones that survive and prosper, they may remain as independents, private and or family businesses, while some transform into corporations and even become publicly traded entities. We use FAT Brands as a case study to examine the evolution of a company from a single restaurant concept and expanding by diversifying into a multi-concept and publicly traded corporation. Internal and external factors such as the impact of leadership, private versus public ownership, domestic versus internal markets have all had an impact on the growth and evolution of the company

The Relationship Between Strategic Planning and Entrepreneurial Business Orientation

This study examines the relationship between the strategic planning process and entrepreneurial business orientation in China's indigenous hotel companies. The findings show that there are significant positive correlations between entrepreneurial orientation and the key dimensions of strategic planning such as environment scanning, planning flexibility, and planning horizon length. It also shows that locus of planning is not a good predictor of entrepreneurial business orientation. The findings have practical applications for Chinese hotel managers who are attempting to become more entrepreneurial and will also help researchers to better understand the relationship between strategic planning and entrepreneurial behavior in Chinese hotel companies.