Caractéristiques et succès des TI : l’influence de l’adaptation individuelle.

Au global la recherche en systèmes d’information (SI) propose de nombreux et utiles outils qui permettent de comprendre l’adoption des technologies de l’information. Il a cependant été offert peu d’indications sur l’influence des stratégies d’adaptation (Beaudry et Pinsonneault 2005; Benbasat et Barki 2007) sur la satisfaction et l’usage des technologies. Se fondant sur le modèle du succès des SI (DeLone et McLean 2003), et faisant appel à une approche mixte quantitative et qualitative (Creswell 2009), cette recherche analyse l’adoption d’une application bureautique basée sur une architecture Cloud Computing, SmartApps, déployée auprès des près de 4500 salariés d’une entreprise de services, SmartServices. Les résultats montrent que les caractéristiques de l’application et l’adaptation individuelle, influencent significativement la satisfaction, l’utilisation et la formation de perceptions positives à l’égard à l’application mise en œuvre.Information systems (IS) researchers are increasingly concerned by the paucity of research on how user adaptive strategies to information technology (IT) influence IT adoption and success (Beaudry et Pinsonneault 2005; Benbasat et Barki 2007). Drawing on the Information Systems Success Model (ISM) (DeLone et McLean 2003), and following a mixed qualitative and quantitative approach (Creswell 2009), this study examines the adoption of a Cloud Computing application that has been deployed to almost 4500 workers. The results show that system characteristics and individual adaptation significantly influence satisfaction, usage, and the formation of positive outcome perceptions regarding the new information technology.IS Success Model; User Adaptation; IS characteristics; Modèle du succès de la technologie; adaptation individuelle; adoption; caractéristiques des systèmes d’information;

Studies in Adaptation to Information Systems: Multiple Roles and Coping Strategies

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Understanding How Middle Managers Prpmote IT Change: A Strategic Actor And Cultural Approach

This article in progress aims to understand the role of culture in the way middle managers promote Information Technologies (IT) and technological change. To gain new insights, this paper presents an approach of change and of culture based on the theory of the strategic actor of Crozier and Friedberg (1977). In this view, how and to what extent middle managers promote IT in the workplace is assimilated into a strategy of actors motivated by their interests and having to take into account the constraints they face, opportunities, and their capacity. An approach around the notion of “cultural tools” and “cultural capacity” is suggested in order to take into account cultural heterogeneity and organizational change. We suggest a multiple cases design qualitative methodology in one large organization in order to conduct this study

Studies on Adaptation to Information Systems: Multiple Roles and Coping Strategies

Understanding individual adaptation to Information Systems (IS) has received relatively little attention in IS research. For furthering these issues, a multi-paper dissertation is adopted and studies distinct aspects of user interaction with IT related with adaptation. Thus, in order to better understand how system users adapt to IT disruptions this study examines (1) how system users who become disrupted by IS that provide them with too much information interact with these systems, (2) the influence of espoused cultural values (Srite et al. 2006) on user coping strategies of adaptation to IS, and (3) middle managers responses to the implementation of disruptive IT in public administration. These dissertation studies together help improve our knowledge on individual adaptive responses to IT disruptions

Exploring and Predicting Online Collective Action on Patients’ Virtual Communities: a Multi-method Investigation in France

Virtual patients’ communities are developing on the Internet. These communities allow frequent interactions among patients, who can share health-related information within an interactive environment. However, we know very little about what determines patients’ online collective action on Web 2.0 social networks. Accordingly, this research-in-progress examines why patients interact with others and communicate on topics related with their disease through these virtual communities. Drawing on goal-directed behavior (MGB) and the expectancy-value (EVT) theories, we have developed a model for examining patients’ interactions with virtual communities. This multi-method, qualitative and quantitative approach enables one to explore patients’ interactions and measure the determinants of online collective action on virtual spaces. The results from the qualitative analysis of 54 interviews conducted with patients, patient’s relatives, health 2.0 professionals, doctors and caregivers are discussed herein. This research is expected to increase our knowledge regarding the individual dynamics and interactions that surround online patients’ communities

DIGITAL INNOVATION IN PUBLIC SERVICE ECOSYSTEM: ENACTING THE GENERATIVE AFFORDANCE

The Information systems (IS) literature explains how specific digital characteristics enable structural generativity, i.e. “a system’s capacity to produce unanticipated change through contributions from broad and varied audiences” (Zittrain, 2008: p.70). This resonates well with innovation literature, which emphasizes the combinatorial aspect of innovation and the value of open and distributed innovation. However, the connection between generative affordance and desired outcomes in the form digital innovation is largely unexplored. In response to this research gap, this study takes a human agency perspective for analysing how actors perceive and act upon the generative affordance, how the actions are constrained, and how the actions and constraints relate to the concepts of generativity and digital innovation. In order to examine those issues, a qualitative embedded case study in the context of Finnish public administration is being completed. Preliminary findings indicate that generative digital innovation depends on individuals, who need to have ability and motivation to explore and implement new approaches, and sufficient coordination and support at the ecosystem level, but is con-strained by current governance practices

Du virtuel au réel : authenticité en ligne, expérience émotionnelle et intentions de visite.

Les recherches en sociologie du tourisme ont mis en évidence la quête d’authenticité qui pousse les individus à rechercher une expérience naturelle et intense qui contribuera à leur divertissement et à leur évasion. Néanmoins, les institutions culturelles et touristiques utilisent de manière croissante les technologies pour communiquer avec leurs visiteurs, les aider à préparer leurs futurs déplacements ou améliorer leur expérience in situ. L’originalité de cette recherche tient au fait qu’elle s’interroge sur la persistance de l’authenticité et de ses bienfaits émotionnels dans le cadre d’expériences médiatisées par une technologie, telle que les sites Web. Nos questions de recherche sont les suivantes : quel est le rôle joué par l’authenticité dans un contexte de visite en ligne ? Quelle est l’influence du design d’un site Web sur les perceptions d’authenticité ? Nous tentons de répondre à ces questions au travers du test d’un modèle de recherche comportant huit hypothèses. Une expérimentation au design libre a été conduite sur le site Internet d’un musée d’art avec 150 visiteurs en ligne. Cette étude contribue au champ de l’interaction homme-machine en analysant le rôle joué par des variables cognitives (facilité d’utilisation) et affectives (attrait visuel, flow et authenticité). En termes d’implications pratiques, nous démontrons que les musées peuvent faire de leur site Internet une véritable vitrine à destination de visiteurs potentiels, et que la qualité de l’expérience vécue à partir du site Internet est directement liée aux intentions de visiter le musée.Research in sociology of tourism indicate that people increasingly engage in cultural activities. They search for enjoyment and authentic experiences. Meanwhile, cultural places such as museums tend to rely on Information Technologies (IT) to support the exhibition of cultural artifacts and communications with the public. This research tries to fill in the gap by questionning the persistance of authenticity and its emotional benefits in IT-mediated environments, such as websites. Our research questions are the following: what role does authenticity play in online environment? What is the influence of website design on perceptions of authenticity? In order to test our eight hypotheses, a free simulation experiment was conducted on the website of a French art museum. Overall, 150 questionnaires were completed. The results of this research contribute to the Human-Computer Interaction field. We also offer practical guidance to museum website designers.Sites Web; Authenticité; Expérience; Attrait visuel; Websites; Authenticity; User experience; Flow; Visual appeal;

Isolation and Emotions in the Workplace: The Influence of Perceived Media Richness and Virtuality

Remote work and intensive use of Information Technologies (IT) are increasingly common in organizations. At the same time, professional stress seems to develop. However, IS research has paid little attention to the relationships between these two phenomena. The purpose of this research in progress is to present a framework that introduces the influence of (1) new spatial and temporal constraints and of (2) intensive use of IT on employee emotions at work. Specifically, this paper relies on virtuality (e.g. Chudoba et al. 2005) and media richness (Daft and Lengel 1984) theories to determine the emotional consequences of geographically distributed work

Extended vs. Limited IT Usage: The Fault of Users’ Emotions?

Recent research has emphasized the role of emotional processes in IT adoption. So far, though, little attention has been paidto how emotions could influence users’ interaction with a system and their level of IT usage (i.e. richness of usage, number offeatures used, and innovative usage vs. routine usage). Interestingly, emotions have also hardly been related with IT usageprofiles specifically. In order to fill these knowledge gaps, this research explores and describes the role played by emotionalprocesses in IT adoption. A case study was conducted in a French insurance company that recently implemented acollaborative web platform, based on the Google Apps service. Thirty interviews were conducted with a diverse set ofworkers, including users and promoters of the new application. The findings are twofold. First, they indicate that emergingcombinations of emotions such as frustration and excitement can encourage rich and innovative usage of the new system.Second, other emerging combinations, which include frustration and nostalgia, can also lead to lean IT usage. The findingsare then discussed and the contributions to IT usage research emphasized