15 research outputs found
An Inquiry into Balanced Scorecards within Best Value Implementation in UK Local Government
The Role of Family Members In Entrepreneurial Networks: Beyond the Boundaries of the Family Firm
THE IMPACT OF MORAL ETHOS ON HOW ETHICAL DILEMMAS ARE EXPERIENCED AND RESOLVED IN SIX HONG KONG COMPANIES
The use of mystery shopping in the measurement of service delivery
This paper aims to extend this literature by reporting on a programme of exploratory research which examines the role of mystery shopping in the measurement and management of the service delivery process across a number of service sector
Are case studies more than sophisticated storytelling?: Methodological problems of qualitative empirical research mainly based on semi-structured interviews
Qualitative empirical research, Case study, Interview, Methodology, Validity,