Transformed landscapes, tourist sentiments: the place making narrative of a luxury heritage hotel in Singapore

The position of heritage hotels in place making narratives is not secure, given the challenges of new local developments and larger international forces. This research examines Singapore’s iconic luxury heritage hotel, Raffles Singapore, against the relatively new hotels, The Fullerton Hotel Singapore and Marina Bay Sands, to identify the nexus between the island city-state’s historical and contemporary position in the changing hospitality landscape, specifically addressing the concept of place making as a dynamic narrative. Applying sentiment analysis, 454 hotel guest reviews on internationally recognized travel websites were examined. The findings suggest that the dominance of a luxury heritage hotel in the narratives of place making can shift over time, subject to postmodern architectural developments in the hotel landscape and competition from other luxury heritage hotels with iconic and location histories. A key contribution to the hospitality discipline is the measurement of a luxury heritage hotel’s staying power through continuous place making amid glocal challenges. The significance of the findings should alert hospitality practitioners specializing in marketing to potential shifts arising from continuing new competitive narratives in place making

Post COVID-19: cautious or courageous travel behaviour?

This paper focuses on post-pandemic travel behaviour and examines the relationship between destination-risk image and pre-travel behaviour using health-protective behaviour and media engagement as mediators. It empirically tests the model proposed by Bhati et al. The researchers adopt a pragmatist paradigm and utilise mixed methods to develop and test the adapted PMT framework. The findings confirm that, in the COVID-19 pandemic context, destination health-risk image has an effect on pre-travel behaviour via media engagement and health-protective behaviour. Respondents preferred destinations that handled the pandemic crisis effectively, implemented hygiene and safety protocols, and had robust healthcare systems

Motivating or manipulating: the influence of health-protective behaviour and media engagement on post-COVID-19 travel

COVID-19 (Coronavirus Disease) is a contagious global pandemic that has impacted tourism in 2020. Tourist behaviour and destination image are significantly influenced by the tourist’s perception of safety and risk. This research letter focuses on post-pandemic travel behaviour through an understanding of how mediating factors can change the relationship of destination perception and travel intentions post-crisis. Drawing from the Protection Motivation Theory model, it proposes an adapted model and provides new insights with the addition of mediating roles of tourist health-protective behaviour and media engagement in influencing tourists’ post-COVID-19 travel

Transformed landscapes, tourist sentiments: the place making narrative of a luxury heritage hotel in Singapore

The position of heritage hotels in place making narratives is not secure, given the challenges of new local developments and larger international forces. This research examines Singapore’s iconic luxury heritage hotel, Raffles Singapore, against the relatively new hotels, The Fullerton Hotel Singapore and Marina Bay Sands, to identify the nexus between the island city-state’s historical and contemporary position in the changing hospitality landscape, specifically addressing the concept of place making as a dynamic narrative. Applying sentiment analysis, 454 hotel guest reviews on internationally recognized travel websites were examined. The findings suggest that the dominance of a luxury heritage hotel in the narratives of place making can shift over time, subject to postmodern architectural developments in the hotel landscape and competition from other luxury heritage hotels with iconic and location histories. A key contribution to the hospitality discipline is the measurement of a luxury heritage hotel’s staying power through continuous place making amid glocal challenges. The significance of the findings should alert hospitality practitioners specializing in marketing to potential shifts arising from continuing new competitive narratives in place making