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4 research outputs found

Patient satisfaction: a key concept for evaluating and improving nursing services

Output-Flexibilität in der Dienstleistungsproduktion

Author: [.A.J.E.J.]. Dupuit
A. Donabedian
A. Toni de
A. Tversky
A.D. Shocker
A.K. Sethi
B.G.S. Hardie
C. Heath
C. Schneeweiß
D. Kahneman
D. Schneider
E.H. Chamberlin
F. Leclerc
G. Gallego
H. Diederich
H. Dyckhoff
H.B. Chenery
Hans Corsten
J. Bengtsson
J. Bengtsson
K.J. Lancaster
O. Opitz
P. Zweifel
P.E. Green
R. Beach
R. Johnston
R.W. Grubbström
Ralf Gössinger
S.E. Jacobsen
T.P. Hill
U.S. Karmarkar
X. Groote de
Y. Kahyaoglu
Y.P. Gupta
Publication venue: 'Springer Science and Business Media LLC'
Publication date
Field of study

The Effects of Service Orientation and Job Satisfaction to Customer Orientation and Business Performance in Medical Service Organizations

Author: Anderson E. W.
Babakus E.
Barbin B. J.
Berry L. L.
Bettencourt L.
Bopp K.D.
Boulding W.
Brown T. J.
Challagalla G.N.
Crosby L.A.
Deshpande R.
Donabedian A.
Donavan D.T.
Fornell C.
Georgette M.
Hallowell R. L.
Hartline M.D.
Hauser J.R.
Hauser J.R.
Haynes R. M.
Hoffman K.D.
John J.
Johnson J.
Kaplan R.S.
Kohli A.K.
Linn L.S.
Lynn M. L.
Lytle R.S.
Lytle R.S.
Murray J.P.
Narver J.C.
Nelson E.
O'connor S.
Price L.L.
Rapert M.I.
Rogoff E. G.
Rust R.T.
Rust R.T.
Sasser E.
Saxe R.
Schneider B.
Schneider B.
Schneider B.
Shore L.M.
Siu W.S.
Slater S.F.
Weisman C.S.
Woodside A.G.
Zeithaml V. A.
김재원
박성연
박성연
서창적
서창적
송윤헌
신금순
안운석
유정남
윤성욱
윤성준
이동진
이용기
이학식
이학식
조경숙
Publication venue: 'Daehan Academy of Management Information Systems'
Publication date
Field of study

Just What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour

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