Collection Development Policies in Public Libraries in Australia: A Qualitative Content Analysis

The role that public library collection development polices play inguiding selectors and informing users has been promoted as a pillar of good professional practice. While these policies purport to open up the methods and the criteria used in selection so as to promote transparency and a sense of professional objectivity, how they actually are developed and put into practice has remained largely implicit in the research literature. This analysis revealedthat policies tended to focus on local issues and remained heavily materials focused. How collections are developed to support user’s information needs and substantive issues associated with topicality are largely unarticulated

Evaluating a Chat Reference Service at the University of South Alabama\u27s Baugh Biomedical Library

The University of South Alabama\u27s Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and digital reference evaluation methods are selected. The evaluation measures include both statistical and descriptive data, such as: number of questions received, time and day of week questions are received, type of questions, number of users, number of repeat users, saturation rate, transcript analysis, and user surveys. Results indicate that the chat reference service is well received by both the target audience and other users