Automated parcel terminals - commercialization of the system for automated post services

Automated post terminals (stations) are a modern concept of automated self-service. The development of this vending technology is alternative strategy of the postal and courier operators to cover the served territory and to offer more convenience in means of place and time. Automated postal stations deliver a tailored service to the needs and specifics of clients. In the paper different characteristics, positives and weaknesses of the automated postal station are described and their development in Bulgaria is summarized. Their future improvement is related to the extent of more automation and the introduction of different robotic and unmanned technologies used in the last mile of organization of product flow delivery