5 research outputs found
Consumer perceptions and preferences for public expenditure
- Author
- Publication venue
- Publication date
- Field of study
Reflections on tourist satisfaction research: Past, present and future
- Author
- Alderson Wroe
- Bitner Mary Jo
- Booms Bernard H.
- David Bowen
- Engel J. F.
- Fisk Raymond P.
- Fisk Raymond P.
- Francken Dick A.
- Gilbert D. C.
- Glynn William J.
- Howard John A.
- Jackie Clarke
- Kelley Harold H.
- lacobucci Dawn
- Middleton Victor T. C.
- Miller John A.
- Moutinho Luiz
- Nicosia F. M.
- Oh Haemoon
- Olander Folke
- Oliver Richard L.
- Parasuraman A.
- Plutchik R.
- Seaton A. V.
- Swan John E.
- Weiner Bernard
- Weiner Bernard
- Zeithaml Valerie A.
- Publication venue
- 'SAGE Publications'
- Publication date
- Field of study
A multivariate analysis of responses to dissatisfaction
- Author
- Albert O. Hirschman
- Arthur Best
- Betty J. Diener
- Claes Fornell
- Dick A. Francken
- Donald Granbois
- E. Laird Landon
- Fred D. Reynolds
- Frederic B. Kraft
- Heribert Meffert
- Ivan Ross
- Jagdip Singh
- Johan Arndt
- Joseph W. Newman
- Marc G. Weinberger
- Marsha L. Richins
- Marsha L. Richins
- Marsha L. Richins
- Marsha L. Richins
- Marsha L. Richins
- Mary C. Gilly
- Priscilla A. LaBarbera
- Ralph L. Day
- Robert T. Green
- Valerie S. Folkes
- Vijay Mahajan
- William O. Bearden
- William O. Bearden
- Zarrel V. Lambert
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
A Customer Repurchase Behavior Survey for Australian Mobile Telecommunication Services: Research Instrument Validation
- Author
- A Molla
- A R Andreasen
- A S Dick
- Ahmad Abareshi
- B E Bryant
- B J Weiner
- C Fornell
- C Ranaweera
- C S Lin
- D A Baker
- D A Francken
- D Halstead
- D Straub
- E J Mccarthy
- E J Mccarthy
- E W Anderson
- E W Treece
- F Reichheld
- G A Churchill
- Grewal Parasuraman
- H Barich
- H Chang
- Hassan Bhatti
- J B Nunnally
- J F Hair
- J F Hair
- J Henseler
- J P Robinson
- Kasper Bloemer
- L Baxter
- M Anaman
- M B Islam
- M Chan
- M J Bitner
- M N Saunders
- M Paulssen
- M Rafiq
- Marketing Kotler
- N M Kassim
- N Millard
- P G Patterson
- P Kotler
- P Murphy
- R A Peterson
- R A Spreng
- R L Day
- R Verma
- Richard Oliver
- S O Olsen
- S Petter
- S.-T Park
- Siddhi Pittayachawan
- T Escobar-Rodr�guez
- T Zhou
- T.-P Kuo
- Tio
- V A Zeithaml
- V Mittal
- V Venkatesh
- V Venkatesh
- W B Dodds
- W S Chang
- W W Chin
- Y Wang
- Y.-L Wu
- Y.-W Chang
- Z Zhu
- Zeithaml Parasuraman
- Zeithaml Parasuraman
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2019
- Field of study
Measuring customer satisfaction: Fact and artifact
- Author
- A. Diamantopoulos
- Alan R. Andreasen
- Alex C. Michalos
- Alice M. Isen
- Allen Parducci
- Amos Tversky
- Andrew Kohut
- Angus Campbell
- Barry A. Tanner
- Bill Underwood
- Blair Justice
- Bruce Headey
- Claes Fornell
- Daniel Kahneman
- Daniel Kahneman
- David J. Reibstein
- Dick A. Francken
- Donald A. Hughes
- Donna Diblase
- Douglas H. Wedell
- Ernest R. Cadotte
- Frank M. Andrews
- Fritz Strack
- Fritz Strack
- H. Keith Hunt
- Howard Schuman
- Irwin P. Levin
- Irwin P. Levin
- Ivan C. Smith
- Jack L. Engledow
- Jacob Jacoby
- Jacob Jacoby
- James U. McNeal
- Jay L. Lebow
- Jay L. Lebow
- John A. Czepiel
- John E. Swan
- John E. Swan
- John E. Ware
- John E. Ware
- John E. Ware
- Judith H. Hall
- Kate Bertrand
- Kate Bertrand
- Kate Fitzgerald
- Lee Willerman
- Marilyn J. Floyd
- Marsha L. Richins
- Maurice LeVois
- McKee J. McClendon
- Michal Weinstein
- Morris A. Okun
- N. El-Guebaly
- Norbert Schwarz
- Norbert Schwarz
- Peter C. Wilton
- Priscilla A. LaBarbara
- R. Neil Maddox
- Randy J. Larsen
- Richard L. Oliver
- Richard L. Oliver
- Richard N. Cardozo
- Robert A. Emmons
- Robert A. Peterson
- Robert A. Peterson
- Robert A. Westbrook
- Robert A. Westbrook
- Robert A. Westbrook
- Robert A. Westbrook
- Robert J. McMahon
- Rolph E. Anderson
- Ronald D. Anderson
- Ronald Paul Hill
- Sally A. Lloyd
- Seymour Sudman
- Stephane Sabourin
- Stephane Sabourin
- Tom W. Smith
- Trevor A. Fisk
- Ved Prakash
- William O. Bearden
- William R. Wilson
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study