PERAN MEDIA KOMUNIKASI UNTUK MENDUKUNG EFEKTIVITAS ORGANISASI DI PT YUASA BATTERY INDONESIA TANGERANG-BANTEN

Penelitian ini membahas “Peran Media Komunikasi untuk Mendukung Efektivitas Organisasi di PT Yuasa Battery Indonesia, Tangerang-Banten”. Adapun tujuannya, untuk mengetahui jenis-jenis media komunikasi yang digunakan oleh perusahaan dalam kegiatan yang berkaitan dengan pelaksanaan komunikasi baik dalam lingkungan internal maupun eksternal. Hubungan komunikasi yang terjadi merupakan suatu proses dari suatu keinginan masing-masing individu untuk memperoleh suatu hasil yang nyata dan dapat memberikan manfaat untuk kehidupan yang berkelanjutan. Kehidupan organisasi tidak mungkin dipisahkan dari komunikasi efektif. Komunikasi efektif tergantung pada kemampuannya menjawab dan mengantisipasi perubahan lingkungan luar organisasi sesuai dengan perkembangan internal organisasi itu sendiri. Disamping itu, komunikasi didasari beberapa perspektif dalam pengembangannya sehingga berperan penting dalam organisasi. Oleh sebab itu dalam penelitian ini memaparkan media komunikasi, kelebihan dan kekurangan serta hambatan dalam penggunaanya serta melihat seberapa jauh efektivitasnya dalam mendukung organisasi/perusahaan. Kata Kunci : Media Komunikasi, Efektivitas, Organisas

PERAN SEKRETARIS DALAM MENANGANI PERJALANAN DINAS PIMPINAN PADA PT DWI ANUGERAH ABADI

Salah satu tugas sekretaris dalam melaksanakan instruksi adalah melakukan persiapan perjalanan dinas pimpinan, karena perjalanan dinas merupakan salah satu aktivitas organisasi atau perusahaan yang sering dilakukan pimpinan. Agar perjalanan dinas dapat berjalan secara efektif dan efisien, maka perlu dilakukan penjadwalan dan pengaturan pada perjalanan dinas tersebut, sehingga pekerjaan pimpinan tidak terbengkalai hanya karena kesalahan dalam menyusun jadwal atau tidak adanya jadwal yang digunakan sebagai acuan pelaksanaan perjalanan dinas. Mengatur dan menyiapkan perjalanan dinas pimpinan meliputi,mempersiapkan segala sesuatu, mulai dari dokumen yang dibutuhkan pimpinandalam perjalanannya, konfirmasi tiket dan hotel, pembuatan jadwal perjalanan,sampai segala sesuatu yang dapat menunjang keberhasilan dan kenyamanan pimpinan dalam perjalanan dinasnya.  Kata Kunci   : Peran Sekretaris Dalam Menangani Perjalanan Dinas Pimpina

PENGARUH MODA TRANSPORTASI BERBASIS APLIKASI TERHADAP PILIHAN MASYARAKAT DALAM MENENTUKAN MODA TRANSPORTASI DAN DAMPAKNYA TERHADAP PENDAPATAN DRIVER OJEK ONLINE

Changes in technology are very fast, ultimately making public transport business competition tougher and demanding the creativity of business actors. The presence of an application-based transportation mode has finally become the community's choice and shifts conventional transportation service providers. With a variety of conveniences including costs that are already known at the beginning of the order, making people feel comfortable with the services provided, then provides options for the public in using transportation services and provides income changes for online transportation-based motorcycle taxi drivers.This study aims to examine the direct impact of the presence of application-based modes of transportation that can change people's choices to switch from conventional modes of transportation to application-based modes of transportation and to determine the impact of changes in community choices on driver income. This research method uses quantitative methods, namely research methods based on the philosophy of positivism. The sampling technique was carried out randomly from the population. The data was collected by using a research instrument with a questionnaire distributed to respondents. This research uses path analysis test.Application-based mode of transportation (X) has a significant influence on people's choice in determining the mode of transportation (Y), is 27.1%, the remaining 72.9% is influenced by other variables. Variables X and Y have a significant effect on the income of online motorcycle taxi drivers (Z). While the coefficients (R Square) were 0.334 or 33.4%,this means that the influence of the application-based mode of transportation variable through the choice of the community in determining the mode of transportation on the income of online motorcycle taxi drivers is 33.4%, the remaining 66.6% is influenced by other variables not included in the study.The importance of upgrading technology so that the online motorcycle taxi application will further improve driver performance, increase consumer satisfaction and this mode of transportation is always the people's choice.Keywords: Mode of Transportation, Civil Preference, Driver's Incom

PERAN SEKRETARIS DALAM PENANGANAN TELEPON PADA KANTOR KEDEPUTIAN STANDAR NASIONAL SATUAN UKURAN DI BADAN STANDARDISASI NASIONAL, PUSPIPTEK-TANGERANG SELATAN

ABSTRAKPenanganan telepon merupakan salah satu kemampuan yang harus dikuasai oleh seorang sekretaris. Bagi seorang sekretaris, telepon merupakan piranti pokok guna mendukung efektivitas dan efisiensi kerjanya. Dengan telepon, informasi dapat disampaikan dan diterima dengan cepat. Penelitian ini bertujuan untuk Untuk mengetahui peran sekretaris dalam penanganan telepon yang dilakukan  dan hambatan-hambatan yang sering terjadi pada saat berkomunikasi melalui telepon pada Kantor Kedeputian Standar Nasional Satuan Ukuran di Badan Standardisasi Nasional, Puspiptek-Tangerang Selatan. Adapun metode penelitian yang dilakukan adalah menggunakan metode observasi melalui wawancara dan melihat langsung kegiatan yang dilakukan. Peran sekretaris dalam penanganan telepon pada Kantor Kedeputian Standar Satuan Ukuran Di Badan Standardisasi Nasional, memegang peranan yang penting dan dapat menentukan berhasil dan tidaknya tujuan perusahaan. Pentingnya peran sekretaris seorang sekretaris tentunya sesuai dengan jabatan sekretaris pada masing masing kantor. Adapun hambatan yang sering terjadi dalam penanganan telepon antara lain kondisi peralatan, faktor pemakaian dan kesalahpahaman dalam bertelepon. Penulis menyarankan untuk meningkatkan kualitas penanganan telepon perlu dilakukan peningkatan kualitas jaringan, pembuatan SOP (Standard Operating Procedure) penerimaan telepon, membuat daftar nomor-nomor penting dan memberikan kesempatan sekretaris untuk mengikuti pelatihan hard skill dan soft skill. Kata Kunci: Peran Sekretaris, Penanganan Telepon THE ROLE OF SECRETARY IN PHONE HANDLING IN THE NATIONAL STANDARD DEPUTY OFFICE SIZE UNIT IN THE NATIONAL STANDARDIZATIOB AGENCY, PUSPIPTEK-SOUTH TANGERANG  ABSTRACTHandling telephone is one of the abilities that must be mastered by a secretary. For a secretary, the telephone is a basic tool to support the effectiveness and efficiency of their work. By telephone, information can be conveyed and received quickly. The study aims to determine the role of the secretary in handling telephone calls and the obstacles that often occur when communicating by telephone at The Deputy Office for National Standards of Measurement Unit at The National Standardization Agency  for Indonesia, Puspiptek-South Tangerang.The research method used is to use the method of observation through interviews and seeing directly the activities carried out. The role of secretary in telephone calls  handling at the Deputy for Standardization Unit of Measurement in The National Standardization Agency plas an important role and can determine the success or not of company goals. The importance of the role of the secretary is of course in accordance with the position of secretary in each office. The obstacle that often occur in telephone handling include the condition of equipment, usage factors and misunderstandings in telephone calls.The author suggest improving the quality of telephone handling is need to improve network quality, making Standard Operating Procedure (SOP) fot telephone reception, make a list of important numbers and give secretary the opportunity to take part in hard skills and soft skills training.Keywords: The role of Secretary, Phone handling

PERAN ADMINISTRASI DALAM MENANGANI PENDISTRIBUSIAN PAKET MASUK PADA BAGIAN PURI PAGI DI PT POS INDONESIA TANGERANG SELATAN

ABSTRAK  Administrasi adalah usaha dan kegiatan yang berkenaan dengan penyelenggaraan kebijaksanaan untuk mencapai tujuan. Pendistribusian adalah kegiatan menyalurkan barang dan jasa yang dibuat dari produsen kepada konsumen. Salah satu layanan dibidang pengangkutan adalah kecepatan dan ketepatan dalam pengiriman barang. Kecepatan dan ketepatan waktu pengiriman barang menjadi suatu syarat yang mutlak dan harus dipenuhi dalam layanan pengangkutan barang. Tujuan dari Praktik Kerja Lapangan adalah untuk Untuk mengetahui prosedur pendistribusian paket masuk dan Untuk mengetahui peran administrasi dalam menangani komplain pada PT Pos Indonesia Tangerang Selatan. Metode yang digunakan dalam penulisan tugas akhir ini adalah observasi dan studi pustaka. Hasil praktik kerja lapangan menunjukkan sistem pencatatan neraca harian pendistribusian paket masuk masih menggunakan sistem manual tulis tangan, seharusnya dijaman modern seperti ini sudah menggunakan sistem komputerisasi. Kata kunci: Pendistribusian, Paket Masuk.  THE ROLE OF ADMINISTRATION IN HANDLING THE DISTRIBUTION OF THE IN THE MORNING PACKAGE AT PT POS INDONESIA SOUTH TANGERANG  ABSTRACT Administration is an effort and activity relating to the implementation of policies to achieve goals. Distribution is the activity of distributing goods and services made from producers to consumers. One of the services in the transportation sector is speed and accuracy in delivering goods. The speed and timeliness of the delivery of goods is an absolute requirement and must be fulfilled in goods transportation services. The purpose of the Field Work Practice is to know the procedure for distributing incoming packages and to find out the role of administration in handling complaints at PT Pos Indonesia, South Tangerang. The method used in this thesis is observation and literature study. The results of field work practice show that the system for recording the daily balance of the distribution of incoming packages still uses a handwritten manual system, it should have been using a computerized system in modern times. Keywords: Distribution, Package Entry

The Role Analysis of Salesmen in Building Service Excellence to Customers at PT Garuda Teknik Indonesia

PT Garuda Teknik Indonesia is a distributor of Georg Fisher, a company headquartered in Switzerland that manufactures piping systems made of plastic and metal as well as solid and hollow bars for machines used for water and gas transportation in industry, utilities and buildings. The author is interested in conducting research on "The Role of Salesmen in Building Service Excellence at PT Garuda Teknik Indonesia, considering that Indonesia has a large market and has a fierce level of competition from many similar companies operating in Indonesia, therefore to be able to compete in the market, service Excellence practices are needed in all aspects of the sales process. In this Qualitative research the author used the observation method, and conducted several interviews with customers, besides that the author was also involved in the negotiation process, receiving orders and final delivery of goods, so that feedback from customers and the process from the beginning of the sale to the final delivery of the products can be clearly observed. several constraints were found, such as when consumers buy products in very large quantities and demand fast delivery times, the stock was not sufficient to supply the order, so PT Garuda Teknik had to send some of its products from  the factory in Malaysia and the delivery  from Malaysia to Indonesia takes at least 2 weeks, on the other hand consumers demand that the company should send in a short time. in addition, the increasing number of competitors, such as distributors from China, who offer lower product prices than those offered by PT Garuda Teknik could be a threat to the company's existence considering that many consumers prefer to buy products at low prices. Facing all existing obstacles, PT Garuda Teknik always emphasizes on excellent service and good product quality.Keywords: Sales, Service Excellence, Distributo

MANAJEMEN PELAYANAN PRIMA UNTUK MENINGKATKAN DAYA SAING EKONOMI KREATIF DI KELURAHAN PULAU PANGGANG, KEPULAUAN SERIBU DKI JAKARTA

The village of Pulau Panggang is one of the cities of the North Thousand Islands, Keep Kepulauan Seribu Regency, Jakarta, Indonesia. This island has only hiking trails and has not made much development clearly visible.The island has a population of 6,319 inhabitants (2018 census), the majority of people with low to medium incomes based on tourism considerations. The local population cannot thrive on the existence of hotels on this island. Pulai's economic wheels spin after the arrival of foreign tourists and locals / residents of Jakarta on vacation at the weekend.In addition, his second income is trade, bringing food / clothing from Jakarta and selling it on Panggang Island and the next largest island, Pramuka Island.Seeing the ups and downs of their economy, teachers in the D-III Study Program at the Pamulang University Secretariat felt compelled to help residents of Panggang Island solve their problems. We will combine traditional ways of doing business in the communications sciences business, which refer to excellent services, so that they can change their paradigms about the concept of trade, in order to increase the competitiveness of the creative economy, which in turn will increase. your income.Keywords: Management, Excellent Service, Creative Econom