The impact of cybercrime on e-banking: A proposed model

Each day cybercrime attacks are getting more frequent, dangerous and sophisticated. In 2016 the FBI’s Internet Crime Complaint Center received 1,408,849 complaints and a reported loss of $4.63 billion. The concept of cybercrime is complex, and as such the drive to overcome the problem is very difficult. However, the continual escalation of cybercrimes can have a negative impact on businesses and by extension the economies of countries. As a result, it is imperative that measures be identified to overcome the problem. Hence, this study seeks to propose a research model which can be used to evaluate the significance of cybercrime in deterring the use of e-banking in the financial sector. It is hoped that the proposed research model will influence other researchers to conduct empirical research in their context

The Adoption of Software Process Improvement Programs in the English-Speaking Caribbean

Managing and improving the processes used to develop software products is widely accepted as one of the remedies to overcome the problem of poor quality systems being delivered. As a result, the IS community has adopted several software process improvement (SPI) programs. The tenets of these programs are grounded in the belief that a mature development process can increase the likelihood of producing high quality software products with the requisite requirements which should add business value. However, small firms in developing countries like the English-speaking Caribbean (ESC) are not aware nor adopting these SPI programs because they are seen as costly, time consuming and disruptive; hence, not realizing the potential benefits. This study examined the awareness, adoption and benefits of SPI programs in ESC software development firms. The result found that a slight majority (54.5%) of firms in the region are aware of SPI programs, with only 20% of those who are aware using any form of SPI programs in the development of software. These findings reinforces the need for SPI training in the ESC to articulate the compelling need for a change towards the adoption and use of SPI programs in software development

Gender Difference in the Knowledge and Adoption of Educational Technology by Faculty: The Case of a Business School in Jamaica

This paper seeks to inform our understanding of the role played by gender in the process of educational technology adoption in a business school in Jamaica. Gender difference studies in educational research are becoming popular but there are few studies in this domain in higher education, especially with respect to faculty. The research examines the expertise of faculty in educational technologies, as well as their adoption and non-adoption in using these technologies in teaching and learning. The study found that males accounted for 62% of faculty exhibiting high levels of expertise in educational technologies in comparison to 38% for the females. The level of adoption for males was statistically higher than females. In addition, the main enhancer was found to be “educational technologies have the potential to enhance teaching and learning” and the main barriers, “there is no reward from administration for using educational technologies in teaching”. The study reinforces the need for further research to assist with the formulation and implementation of the national policy on using educational technologies to enhance teaching and learning in Jamaic

7P. A Preliminary Study of the Use of Software Process Improvement Initiatives in Jamaica

Despite the acknowledged strides that information and communications technologies (ICT) have made, the information systems (IS) community has been plagued with the delivery of low quality information systems (IS). This phenomenon gave rise to a variety of software process improvement (SPI) interventions, aimed at reducing variability in the software production process, as a precursor to improving IS quality. However, SPI initiatives have targeted fairly large organizations and SPI research has been conducted mainly in developed countries, and very little in developing countries and smaller organizations such as those in Jamaica and the English-speaking Caribbean. We sought in this research to ascertain the level of awareness and intention to use SPI programs in Jamaican software development firms. Preliminary indications of our study revealed that a large majority of these firms are not aware of SPI programs; neither do they intend to adopt any form of SPI effort in the near future. Our findings provided the basis to support the claim for future research to explore the underlying causes for this lack of awareness and non-adoption of SPI programs among Jamaican firms

Understanding Mobile Internet Diffusion: The Case of Jamaica

Worldwide it is estimated that there are over 5.3 billion mobile subscribers of which almost 4 billion are in the developing world (ITU, 2010b). For developing countries, the digital divide in terms of access has begun to close with the flow of digital information through core mobile services (e.g. voice, SMS) even in the poorest of countries. This offers the potential to capitalize on the economic benefits and improvements in quality of life that can come about with improved communications (Abraham, 2007; Rashid & Elder, 2009). In addition the rapid spread of this innovation in developing countries also paves the way for greater connectivity and access to the Internet via mobile devices and diffusing of value-added services such as mobile banking. However, uptake of more advanced mobile services other than basic telephony has lagged behind expectations, even for trendsetters like Finland (Bouwman et al., 2008). In developing countries the lag may be due in part to the affordability of access and the underdeveloped nature of basic services such as Internet access and mobile banking. However,where these services are more affordable and accessible (and increasingly so) it is important to investigate why persons have been slow to adopt mobile Interne

The Effect of e-Filing on Tax Compliance among Micro Enterprises in Jamaica

Over the past decades government revenue authorities, especially in developing countries have implemented a series of reforms towards strengthening their revenue collection capabilities. Electronic filing (e-Filing) of taxes was introduced in Jamaica to improve tax compliance. However, the adoption of this initiative remains low which results in loss of tax revenue. This condition ultimately limits the government’s ability to finance needed projects and address critical needs of citizens. This study seeks to investigate the effect of e-Filing on tax compliance among micro enterprises in Jamaica. Tax-compliant firms found the e-Filing system easy to use and cost effective, while the non-compliant firms did not adopt this initiative because it was felt that paying taxes was not a priority at this stage of the firm. It is hoped that the insights gained from this study can guide government policy makers regarding the introduction of information and communication technology (ICT) in tax administration

Key influencing factors of information systems quality and success in Jamaican organizations

Despite major strides in information technology, the Information Systems (IS) community generally continues to suffer fromthe delivery of low quality and failed systems. The situation in the English-speaking Caribbean and in Jamaica in particular,is even more stark because interventions such as software process improvement (SPI) processes are neither well known norused. There is therefore a glaring need to understand the fundamentals of quality determinants in this domain to be able toprovide useful insights for improvement. A recent study has indicated that Jamaican developers are unaware of SPIapproaches and consequently the potential impact and role of process and people on IS quality. We have also included theperception of quality as a probable determinant of the success of even high quality IS. In this research in progress, we havedeveloped and proposed a research model and propositions to explore the impact of process, people and perception on ISquality and success. We hope to use it in Caribbean studies to provide much needed insights

Identifying Key Software Development Practices in the English-Speaking Caribbean Using the Nominal Group Technique

This paper explains how a simplified process improvement framework was developed with practices from the capability maturity model integration (CMMI) model using the nominal group technique (NGT). The NGT was used to generate consensus on key software process improvement practices that are likely to lead to the improvement of the quality of information systems (IS) in the English-speaking Caribbean (ESC). We present the approach taken, the results derived, and the benefits of using this approach. NGT sessions, involving 30 IS professionals were conducted in four ESC territories to reduce and finalize a list of key software development practices that would be more suitable for ESC nations to focus on

Empirical evaluation of the impact of resilience and sustainability on firms’ performance

The concepts of resilience and sustainability appear multi‐dimensional and correlated, depending on the context. Operational sustainability practices can enhance the resilience of a firm, and support its growth. This study aims at analyzing the impact of a sustainability strategy, measured by means of a sustainability maturity index (SMI), on the financial performance of a company. Since the SMI is strictly correlated to resilience capabilities, the performed analysis represents a first level integration of the sustainability and resilience indicators in a common framework. A data sample from 53 organizations was collected through structured interviews and analyzed to identify possible relationships between the SMI and the financial performance indexes. The analysis does not support commonly reported arguments: we show that profitability does not show a significant relationship with sustainable strategic intent. Interestingly, firm country of origin, size of the organization, and market focus, likewise, do not have a significant relationship with SMI. Arguably, multi‐dimensional company performance, including both financial and non‐financial measures, should be considered to assess the impact of sustainability practices. Moreover, further investigations are needed to capture firms’ nonfinancial indicators of performance that are related to sustainability and resilience, for building up a unified framework enabling trade‐off analysis