Easier said than done? Involving citizens in the smart city

Much of the smart cities literature urges greater citizen participation in smart city innovation. However, there is often little consideration given to how citizens might be more meaningfully involved in the processes of governance around smart cities, what enables their involvement, or what might need to change in order to facilitate their participation. Taking an institutional perspective, this paper seeks to move this aspect of the smart city debate forward. Using Mexico City as an exemplar, it examines the broader institutions of urban governance within which citizen-oriented smart city activities operate, identifying those which help and hinder citizen participation. It then considers the extent to which unhelpful institutions are embedded, and to what extent they are amenable to change to allow successful smart city participation initiatives to flourish. Our argument is that when considering citizen participation in smart city activities we need to attend more closely to the institutions which represent their context and the extent to which those institutions can be changed, where necessary, to create a more conducive environment. Many institutions will be beyond the reach of local actors to change or to deinstitutionalise; thus involving citizens in the smart city is ‘easier said than done’.Economic and Social Research Council | Ref. ES/S006710/1Consejo Nacional de Ciencia y Tecnologí

Exploring citizen participation in smart city development in Mexico city: an institutional logics approach

We explore smart city development, with a focus on the modalities of citizen participation, using an institutional logics approach. Taking Mexico City as our case study, we describe the presence and dynamics of several logics influencing smart city development. At an organizational level we identify the bureaucratic and technocratic logics underpinning the practices of the governmental agency leading smart city development. Characterized by centralization and the pursuit of efficiency, and framed by a discourse of austerity and financial control, these logics promote a modality of citizen participation that is limited and unidirectional in nature, with citizens positioned largely as users. At a supra-organizational level, we identify a logic of active citizen participation in urban governance that is formalized in city laws. However, this logic is itself entangled in a logic of clientelism and patronage, manifested through networks of power. These logics work synergistically to limit broader, inclusive citizen participation in, and realization of benefits from, smart city agendas. We conclude that a richer understanding of institutional logics enhances the analysis of the social construction of the smart city in particular, situated contexts.Economic and Social Research Council | Ref. ES/S006710/