43 research outputs found
Critical success factors in insurance companies
The topic of this research are critical success factors (CSFs) with a focus on factors that constitute the basis for the success of insurance companies. There are no critical success factors common to all enterprises, all areas and all activities. In insurance companies, key performance indicators primarily depend on the service quality and the level of customer satisfaction. In contemporary business conditions, the relevance of the service has been increasingly important. Therefore, the concept named 5P is suggested, standing for purpose, pride, partnership, protection and personalization, as these five factors define the requirements that must be met, if the insurerās service is to be perceived to be of high-quality, achieve client satisfaction and build client loyalty. The paper presents a research into the perception of insurance service and factors of insurance quality in the Federation of Bosnia and Herzegovina (FBiH) . Research results correspond to the 5P concept and reveal the security factor as the most important factor for the insured. A fast and efficient payment of claims, the attitude of the salespeople toward the insured, described in terms of respectful and knowledgeable staff, as well as the clarity of promotion and the availability of insurance service also ranked high
Strategies for improving energy efficiency in public buildings in Bosnia and Herzegovina
The energy efficiency represents a global and multi-faceted issue. It is especially important for Bosnia and Herzegovina (BiH), the former socialist and semi-developed country belonging to the Balkanās region of the Southeastern Europe (SE). Buildings in the WBs, including BiH, represent about 50 percent of the aggregate energy consumption. Estimated energy savings are projected to be between 20 and 40 percent. The research problem addressed in this paper focuses on the introduction of the existing or the improvement of the present strategies dealing with the energy efficiency. The inclusion and operation of funds addressing energy efficiency is of paramount importance. In that context the creation of statewide agency is deemed to be crucial to be responsible for the administration of the assistance of the European Union (EU) and the management of national energy efficiency action plan (NEEAP). Strengths, weaknesses, opportunities, and threats (SWOT) analysis represents a simple tool to address numerous elements in tackling of this issue. Unfortunately, it cannot identify the totality of all-important external factors relating to the status of energy efficiency. Introduction of the energy management system (EMS) is another avenue worth exploring
Social entrepreneurial intentions and motivational drivers among business students
Purpose: The paper is aimed at determining young people\u27s motives and views related to entrepreneurship, in particular social entrepreneurship. To this purpose, a survey was conducted at the School of Economics and Business in Sarajevo to explore the motivations of the student population to pursue entrepreneurship, with a focus on social entrepreneurship and their intentions to engage in it. The survey examined socio-political, situational and personal factors and their direct and mediating effect on the intention to engage in social entrepreneurship.
Methodology: The research model and methodology presented in the paper are based on the process theory of motivation and the model used by Barton et al. (2018) and by Krueger (1993). The model elaborated by this paperās authors is expanded and redefined so as to take account of socio-political factors and the respondentsā views of them.
Results: The research revealed a limiting and de-stimulating effect of environmental factors on the intention to start a business, as well as the significance of situational and personal factors when deciding on engaging in social entrepreneurship.
Conclusion: The conducted research revealed that young people in Bosnia and Herzegovina understand the significance of social entrepreneurship for society at large, as well as for themselves, i.e. the sense of fulfilment it could bring. The results could suggest that, for the respondents, the desirable entrepreneurial option would be the one that implies involvement not in the social entrepreneurship but in the socially responsible entrepreneurship
DA LI NIVO PODUZETNIÄKE AKTIVNOSTI I INDEKS TEA PREDSTAVLJAJU POKAZATELJE EKONOMSKOG RASTA?
Cilj ovog rada predstavlja elaboriranje kompleksne veze koja postoji izmeÄu nivoa poduzetniÄke aktivnosti i ekonomskog rasta iskazanog rastom BDP-a. VeÄina ekonomskih teoretiÄara koji se bave poduzetniÅ”tvom u fokus stavlja rast i poboljÅ”anje ekonomskih performansi pojedinaÄnih preduzeÄa. No, manji broj autora analizira efekte poduzetniÄke aktivnosti na ekonomski rast jedne zemlje i vrlo Äesto pretpostavlja postojanje jasne i nedvosmislene veze meÄu njima. MeÄutim, empirijska istraživanja su utvrdila da najznaÄajniji pokazatelj nivoa poduzetniÄke aktivnosti (indeks TEA) prikazuje broj poduzetnika, ali ne i prirodu poduzetniÅ”tva i efekte istog na ekonomski rast. Autori ovog rada stoga analiziraju mnogobrojne i kompleksne faktore poduzetniÄke aktivnosti u cilju utvrÄivanja stvarnog utjecaja (nivoa) poduzetniÄke aktivnosti na rast nacionalne ekonomije. 
Micro-determinants of the individuals willing to support projects related to renewable energy sources
As the 21st-century paradigm, sustainable development implies, among other things, the need to ensure environmental sustainability through replacement of traditional energy sources with environmentally acceptable renewable ones. Economic literature identifies a number of prerequisites and determinants needed for the successful use of renewable energy sources. The purpose of this study is to deepen our understanding of the determinants of an individualās willingness to support the implementation of energy-saving measures. A nation-wide citizen perception survey of 3,024 respondents was carried out in Bosnia and Herzegovina in 2018 to collect data for this study. The paper takes a micro-level approach focusing on the behaviour of an individual. The respondents were found to have a positive attitude toward renewable energy projects. Most of them (72.78%) support such projects. Logistic regression (maximum-likelihood estimation) was employed to test the proposed hypotheses. The results of the study show that there are several important predictors of an individualās support for projects related to renewable energy sources, including age, gender, income, satisfaction with the standard of living, religiousness, living in a male-dominated household, and ethnicity. The results of the study can help policymakers to design and adopt adequate policy measures for promoting financial investments in renewable energy sources, and project developers to tailor their communication and promotion strategies to the needs of specific population segments to better achieve the goals and benefits of such projects
SMALL AND MEDIUM-SIZE ENTERPRISES IN THE FEDERATION BOSNIA AND HERZEGOVINA ā CONDITIONS, PROSPECTS AND BUSINESS IN THE SHADOW OF PANDEMIC
U ovom Älanku prezentiran je položaj i perspektive malih i srednjih poduzeÄa u (Federaciji) Bosne i Hercegovine te izazovi s kojima se susreÄu u vrijeme pandemije izazvane corona virusom. I u predepidemijsko vrijeme, mala i srednja poduzeÄa u Bosni i Hercegovini suoÄavala su se s nizom ograniÄenja koja su rezultat složenog državnog ureÄenja, nerazvijenosti gospodarstva i neadekvatne financijske, tehniÄke i pravno-regulatorne potpore. Pandemija je dodatno potencirala ranjivost malih i srednjih poduzeÄa u Bosni i Hercegovini. Dok je u svijetu implementiran Å”irok dijapazon mjera podrÅ”ke gospodarstvu, Vlada Federacije BiH i županije su se odluÄile za ograniÄen broj instrumenata financijske potpore Äiji je cilj bio održanje tekuÄe likvidnosti i pomoÄ ugroženim djelatnostima i malim i srednjim poduzeÄima. U Älanku je dat uporedni prikaz mjera koje su se implementirale Å”irom svijeta kao i iskustva i uÄinci mjera implementiranih u Federaciji Bosne i Hercegovine. Zbog ograniÄenih financijskih moguÄnosti te podjele nadležnosti nije bilo moguÄe implementirate sve potrebite mjere; pojedine mjere podrÅ”ke poduzetnicima su se pokazale uspjeÅ”nim, no bilo je i mjera koje nisu bile pravovremene i nisu obuhvatile sve subjekte kojima je pomoÄ bila potrebna. MoguÄe je zakljuÄiti da je razvitak gospodarstva a posebice malih i srednjih poduzeÄa u Federaciji Bosne i Hercegovine uvjetovan viÅ”im stupnjem koordinacije, strateÅ”kim dugoroÄnim pristupom i adekvatnom legislativnom i financijskom potporom.The paper presents the position and prospects of small and medium-size enterprises in (the Federation) Bosnia and Herzegovina and challenges they are facing during the pandemic caused by coronavirus. Even at the pre-pandemic time, small and medium-size enterprises in Bosnia and Herzegovina faced a series of limitations which are the result of the complex state organization, underdeveloped economy and inadequate financial, technical and legal-regulatory support. The pandemic additionally highlighted the vulnerability of small and medium-size enterprises in Bosnia and Herzegovina. While the world implemented a broad range of measures supporting the economy, Government of the Federation B&H and Cantons opted for a limited number of financial support instruments, the aim of which was to maintain current liquidity and aid threatened activities and small and medium-size enterprises. The paper provides a comparative overview of the measures implemented across the world, as well as the experiences and effects of the measures implemented in the Federation Bosnia and Herzegovina. Due to limited financial capacities and the division of authorities it was not possible to implement all the necessary measures. Some measures of support to entrepreneurs proved to be successful; however, there have also been measures which were not timely and did not encompass all the entities that needed help. It can be concluded that the development of economy, and particularly of small and medium size enterprises in Bosnia and Herzegovina requires a higher degree of coordination, strategic long-term approach and adequate legislative and financial support
SMALL AND MEDIUM-SIZE ENTERPRISES IN THE FEDERATION BOSNIA AND HERZEGOVINA ā CONDITIONS, PROSPECTS AND BUSINESS IN THE SHADOW OF PANDEMIC
U ovom Älanku prezentiran je položaj i perspektive malih i srednjih poduzeÄa u (Federaciji) Bosne i Hercegovine te izazovi s kojima se susreÄu u vrijeme pandemije izazvane corona virusom. I u predepidemijsko vrijeme, mala i srednja poduzeÄa u Bosni i Hercegovini suoÄavala su se s nizom ograniÄenja koja su rezultat složenog državnog ureÄenja, nerazvijenosti gospodarstva i neadekvatne financijske, tehniÄke i pravno-regulatorne potpore. Pandemija je dodatno potencirala ranjivost malih i srednjih poduzeÄa u Bosni i Hercegovini. Dok je u svijetu implementiran Å”irok dijapazon mjera podrÅ”ke gospodarstvu, Vlada Federacije BiH i županije su se odluÄile za ograniÄen broj instrumenata financijske potpore Äiji je cilj bio održanje tekuÄe likvidnosti i pomoÄ ugroženim djelatnostima i malim i srednjim poduzeÄima. U Älanku je dat uporedni prikaz mjera koje su se implementirale Å”irom svijeta kao i iskustva i uÄinci mjera implementiranih u Federaciji Bosne i Hercegovine. Zbog ograniÄenih financijskih moguÄnosti te podjele nadležnosti nije bilo moguÄe implementirate sve potrebite mjere; pojedine mjere podrÅ”ke poduzetnicima su se pokazale uspjeÅ”nim, no bilo je i mjera koje nisu bile pravovremene i nisu obuhvatile sve subjekte kojima je pomoÄ bila potrebna. MoguÄe je zakljuÄiti da je razvitak gospodarstva a posebice malih i srednjih poduzeÄa u Federaciji Bosne i Hercegovine uvjetovan viÅ”im stupnjem koordinacije, strateÅ”kim dugoroÄnim pristupom i adekvatnom legislativnom i financijskom potporom.The paper presents the position and prospects of small and medium-size enterprises in (the Federation) Bosnia and Herzegovina and challenges they are facing during the pandemic caused by coronavirus. Even at the pre-pandemic time, small and medium-size enterprises in Bosnia and Herzegovina faced a series of limitations which are the result of the complex state organization, underdeveloped economy and inadequate financial, technical and legal-regulatory support. The pandemic additionally highlighted the vulnerability of small and medium-size enterprises in Bosnia and Herzegovina. While the world implemented a broad range of measures supporting the economy, Government of the Federation B&H and Cantons opted for a limited number of financial support instruments, the aim of which was to maintain current liquidity and aid threatened activities and small and medium-size enterprises. The paper provides a comparative overview of the measures implemented across the world, as well as the experiences and effects of the measures implemented in the Federation Bosnia and Herzegovina. Due to limited financial capacities and the division of authorities it was not possible to implement all the necessary measures. Some measures of support to entrepreneurs proved to be successful; however, there have also been measures which were not timely and did not encompass all the entities that needed help. It can be concluded that the development of economy, and particularly of small and medium size enterprises in Bosnia and Herzegovina requires a higher degree of coordination, strategic long-term approach and adequate legislative and financial support