Customer satisfaction of Šiauliai arena physical elements and service quality evaluation

Object of the research. Customer satisfaction of Šiauliai arena. The aim of the research. Assess customer satisfaction and physical elements of Šiauliai arena Tasks of the research: 1. Analyze theoretical modern multifunctional sports structure (arena) model and him connection with a customer. 2. Investigate essential customer satisfaction aspects of multifuctional sports structure. 3. Uncover and summarize the concept of serivice quality and its characteristics. 4. Discuss the five major dimensions assessments of Šiauliai arena. Methods of the research: analyze of scientific literature, questionnaire, descriptive statistical analyze of research data. Research results and conclusions. In the modern society, organization or other non-profit institution is essential to attract and maintain a user. A key challenge for the organization for the preservation of the user is to satisfy his desires and expectations. This work satisfaction is inseparable from its physical elements of Šiauliai arena and the service quality evaluation. On the basis of Dhurup, etc. (2010) excepted the static model of terminals sports criteria, structured and tailored exclusively to Šiauliai arena five major dimensions of service. Interviewing respondents appreciated each and every physical item of Šiauliai arena and box office and the service quality of the eating places. Calls, integration and processing the data, the results obtained have shown that the users come from all of the main five dimensions to isolate the \"good\" (4 points) evaluation. However, the analysis of every dimension and its components separately, it has emerged that the major services, environment and cleanliness and service quality in the dimension group was rated among the \"satisfactory\" (3 points) and \"good\" (4 points), so we can conclude that these functional areas, in order to ensure consumer satisfaction, should be improved

Round-Trip Delay Estimation in OPC UA Server-Client Communication Channel

In this paper an estimation of round-trip delay (RTD) in OPC UA server-client channel was investigated in various data communication networks including Ethernet, WiFi, and 3G. Testing was carried out using the developed IoT gateway device running OPC UA server and remote computer running OPC UA client. The server and the client machines were configured to operate in Virtual Private Network powered by OpenVPN. Experimental analysis revealed that RTD values are distributed in the wide range exhibiting difficult-to-explain outliers significantly exceeding average RTD value. A preliminary exploration of the correlation between instantaneous load of communication gateway processor and RTD peaks was carried out on ARM Cortex A8 Texas instruments processors running at 600 MHz and 800 MHz clock frequency