The influence of social media political marketing on trust, loyalty and voting intention of youth voters in South Africa

A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Management in the field of Strategic Marketing Johannesburg, 2016South Africa has witnessed a decline in youth voter turnout. Consequently, political parties are integrating social media in their political marketing strategies in order to appeal to the youth voters. Notwithstanding the cumulative research that has been conducted on social media political marketing globally, there is dearth of such research in South Africa. Furthermore, no studies have explored the influence of social media political marketing on voter trust, loyalty and voting intention of the youth in the South African political context. This research intends to contribute to the increasing knowledge on the efficacy of social media political marketing by political parties in South Africa to engage with the youth and improve their election turn out. The two main research objectives the study seeks to achieve are to establish the influence of social media political marketing on voting intention, with voter trust and voter loyalty as mediators and to determine which mediator (voter trust or voter loyalty) has the strongest influence on the outcome variable (voting intention). Using a data set of 250 respondents, between the ages of 18 and 35 years, from Gauteng Province in South Africa, this study explores these relationships. The study outcome is that all five hypotheses are supported. The results denote that the relationship between social media political marketing and voter trust, social media political marketing and voter loyalty, voter trust and voter loyalty, voter trust and voting intention and voter loyalty and voting intention are all positive in a significant way. The research paper deliberates on the implications of the results from an academic, political party, legal and marketers’ perspective. In addition, directions for future research are suggested.MT201