A Customer Service Design Case Study: Insights on Customer Loyalty in the Brazilian Food Sector

Marketing managers of local and international food companies have realized that what they offer to customers go well beyond the characteristics and attributes of the products their companies manufacture and market. Service has become an integral part of the offer (Grönroos, 1993); a high service quality improves the company competitiveness, builds customer trust, supports the company brand and other product attributes (Berry & Parasuraman, 1991, p. 12). This paper seeks to investigate whether customer care service perceived quality in the food sector is truly relevant to customer satisfaction and loyalty.quality service evaluation, consumer service, loyalty, food industry, Agribusiness, International Relations/Trade,

Prospects for Higgs properties measurements at future colliders

The LHC Run-1 was very successful and included the discovery of a new particle with mass of about 125 GeV compatible with the Higgs boson predicted by the Standard Model. The prospects for Higgs physics at the high-luminosity LHC and at future colliders are presented. In particular, the ultimate precision attainable for the couplings measurements of the 125 GeV particle with elementary fermions and bosons is discussed along with prospects for self-coupling measurements, for the ATLAS and CMS detectors at the upgraded LHC.Comment: Talk presented CIPANP2015. 8 pages, 4 figure