73 research outputs found
Correction: Intrapersonal and Interpersonal Concomitants of Facial Blushing during Everyday Social Encounters
Customer emotions in service failure and recovery encounters
Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employeeâcustomer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences
Exposure to bright light is associated with positive social interaction and good mood over short time periods: a naturalistic study in mildly seasonal people
Exposure to bright light is associated with positive social interaction and good mood over short time periods: a naturalistic study in mildly seasonal people
Shortâterm change and prediction of suicidal ideation among adolescents: a daily diary study following psychiatric hospitalization
Peer Reviewedhttps://deepblue.lib.umich.edu/bitstream/2027.42/149672/1/jcpp12974.pdfhttps://deepblue.lib.umich.edu/bitstream/2027.42/149672/2/jcpp12974_am.pd
Exposure to bright light is associated with positive social interaction and good mood over short time periods: a naturalistic study in mildly seasonal people
Exposure to bright light is associated with positive social interaction and good mood over short time periods: a naturalistic study in mildly seasonal people
Exposure to bright light is associated with positive social interaction and good mood over short time periods: a naturalistic study in mildly seasonal people
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