21 research outputs found
The Outcome of Knowledge Process for Customer of Jordanian Companies on the Achievement of Customer Knowledge Retention
Retailing 4.0 and Technology-Driven Innovation: A Literature Review
The paper analyzes the contribution of technology for boosting innovation within the retail industry. The study focuses on the main areas of innovation for retailers, both in the relationships with suppliers and the final demand. With reference to vertical relationships (for supplying activities), the key innovation areas are those of technology based interaction tools, joint management of supplying activities, and E-sourcing. In the relations with consumers, technology is stimulating innovation on checkout technologies, dynamic in-store pricing, electronic and mobile payments, augmented reality, artificial intelligence-supported devices, and self-service technologies