Sustainable Operation Management Using the Balanced Score Card as a Strategic Tool - A Research Summary

AbstractThe survival and sustainability are the two “buzz” words in management relevant to today's globalized business scenario. The focus is practically on long term success to be achieved strategically in a balanced manner integrating perspectives in addition to traditional financial measures. The envisaged achievement therefore needs clear cut objectives with definite measures, targets and initiatives. In doing so vision and strategy centric four perspectives like financial (F), customer (C), learning & growth (L&G) and internal business process (IBP) to exist. The carried out research therefore primarily concentrated in identifying factors responsible for performance in 360 degree manner i.e. covering four groups of stakeholders like; exporter, importer, employees and rest as respondents who proposed measures for the factors in four different action groups like; continuation desired, improvement needed, experimentation sought and challenges for sustainability. The factors have been analyzed to facilitate grouping and codification. The scope to regroup the key factors as per abovementioned strategic centric perspectives has been experimented and reported. Further, the opportunity to manage the abovementioned strategy also has been experimented to demonstrate the balanced score card. The performance measurement and management thus involves sustainable operation management technique and strategic tool which will enable companies concerned in general and Indian handmade carpet industry in particular to transform themselves from traditional financial measures in building the capabilities they would need for future growth

ISM for the inhibitors of service supply chain: a case study in a safety health environment and risk consultancy service sector

This paper discusses the practical contribution of ISM to model the inhibitors of a safety health environment and risk (SHER) service supply chain in the Indian context. ISM is a well-proven strategy for analysing the synergic influences of various attributes which affect the overall system under study. The unique feature of ISM is that it analyses the attributes based on their driving power and dependence. In the current study, the ISM model has been developed for a leading industrial safety service provider operating in various global regions having its headquarters in the UK. The inhibitors in the service supply chain were identified and subjected to ISM based analysis. Initial reachability metrics and final reachability metrics were made. This paper illustrates the hierarchy of various inhibitors based on the outcomes of the final reachability metrics. The digraphs were constructed. Finally, MICMAC analysis was carried out to categorise the inhibitors into four clusters. The paper is concluded with action plans and scope for future work.ISM model, interpretive structural modelling, safety services, supply chain management, service supply chains, SCM, inhibitors, transitivity, MICMAC, risk consultancy, health and safety, India, environmental services,

Quantification of risk mitigation environment of supply chains using graph theory and matrix methods

Today supply chains leverage their partner's competencies and in the process also inherit the risks associated with various links of a supply chain. Although it is impossible to completely eliminate various risks, an environment can be created which helps to effectively mitigate risk. The most difficult part of Supply Chain Risk Management (SCRM) is an understanding of the variables related to risk mitigation and their relative interdependencies. This paper presents a conceptual framework which models various variables associated with risk mitigation environment along with their interdependencies. Using graph theory and matrix methods, the Risk Mitigation Environment (RME) is quantified and presented in the form of a single numerical index. The proposed model is quite versatile from the point of view that it provides an opportunity to integrate new variables which could impact the overall supply chain risk mitigation environment along with the potential to benchmark supply chains on risk mitigation dimension.supply chain management; SCM; risk mitigation; graph theory; matrix methods; risk management; benchmarking; industrial engineering.