On the Importance of Complaint Handling Design : A Multi-Level Analysis of the Impact in Specific Complaint Situations

Given the large investments required for high-quality complaint handling design, managers need practical guidance in understanding its actual importance for their particular company. However, while prior research emphasizes the general relevance of complaint handling design, it fails to provide a more differentiated perspective on this interesting issue. This study, which is based on an integrative multi-level framework and a dyadic dataset, addresses this important gap in research. Results indicate that the impact of a company’s complaint handling design varies significantly depending on the characteristics of the complaining customers with which the firm has to deal. Further, this paper shows that, contingent on these characteristics, a company’s complaint handling design can shape complainants’ fairness perceptions either considerably or only slightly. Overall, findings suggest that companies should apply an adaptive approach to complaint handling to avoid misallocation of attention, energy, and resources

The Role of MANET in Collaborating IoT End Devices: A New Era of Smart Communication

Merging of MANET with IOT utilized in inevitable knowledge situations opens new possibility in checking and makes another communication stage for various applications in Internet of Things (IoT). Sensors utilized for IoT applications, sense nature and send the data to the gateway hub, which then send the congregated information to the MANET hub, particularly used for information gathering. MANET plays a key function, which is used as the foundation of the IoT arrange. Because of its intrinsic properties, the MANET hubs can assemble unconstrained associations with different hubs without the need of any base. MANET hubs can turn over the IoT procedure and accumulate information from the sensors and or any fixed Radiocommunication nodes. MANET cores can be utilized as key advances in a few applications in IoT. Because of the idea of self-designing, MANET hubs just as the sensor hubs can be sent in huge possibility. In this paper we have taken a survey of MANET and IOT various applications in running era and corelating various computing techniques like cloud, fog and edge with MANET and IOT. This examination is an improvement and usage of existing versatile specially selected procedure communication exploiting the in the structure of the IoT