1 research outputs found
Follow the Money: Managing Personal Finance Digitally
The move towards digital payments and mobile money, and
away from physical cash and banking services offers users
opportunities to change the ways that they can spend, save
and manage their money through a variety of personal
financial management services. However, set against
ordinary, everyday patterns of spending, saving and other
forms of financial transaction, it is not clear how users
might interact with, understand, or value financial
management services that utilise rich data and connected
digital content for their personal use. In order to explore
how people might engage with such systems, we conducted
a study of financial activity, following people’s
transactional activity over time, and interviewing them
about their practices, understandings, needs, concerns and
expectations of current and future financial technologies.
Drawing from the everyday activities and practices
observed, we identify implications for the design of
digitally enabled, personal financial systems