Business Management and Mobile Experience

The large-scale access to content resources, the current change in the audience expectations, together with an underuse of the potentialities offered by mobile technology calls for a rethinking of the role of mobile interpretation within private and public business manager. Right in the in the area of intersection between business innovation and technology moves the paper, which deals, with the role of mobile technology in fostering learning and social engagement during the user experience. The main aim is indeed to provide developers with a framework able to guide a conscious design of content mobile experiences, fully exploiting the potentialities offered by this kind of technologies with clear objectives and the awareness of the means to achieve them. The spread of smartphones and tablets in the consumer market is having a big impact on the world of enterprise IT, with consumer-focused mobile devices making their way into the organization through the bring-your-own-device (BYOD) trend. One important aspect of coping with BYOD that is getting less attention, however, is the impact of employee data privacy legislation and how this creates constraints for IT managers implementing a BYOD policy. In this paper we have tried to provide answers to the many questions that innovation, business and mobile experience pose

A Case Modelling Language for Process Variant Management in Case-based Reasoning

Conventional business process management has been very successful for routine work but has deciencies in dealing with the exibility of knowledge workers\u27 work, since the tasks are hard to determine and highly dependent on the current situation. For knowledge workers it is useful to structure the processes just in part as process variants, which can be adapted, modied and even newly created at runtime by them. This paper describes an application of a case-based reasoning approach and introduces a process variant modelling language that supports the manual generation and renement of generalized process variants. This approach is demonstrated in a public administration scenario

Extending Feature Models to Express Variability in Business Process Models

In complex organizations Business Processes tends to exist in different variants that typically share objectives and part of their structure. In recent years it has been recognized that the explicit modeling of variability can brings important benefits to organizations that can more easily reflect on their behavior and more efficiently structure their activities and processes. Particularly interesting in this respect is the situation of the Public Administration that delivers the same service using many different and replicated processes. The management of such complexity ask for methods explicitly supporting the modeling of variability aspects for Business Processes. In this paper we present a novel notation to describe variability of Business Processes and an approach to successively derive process variants. The notation takes inspiration from feature modeling approaches and has been implemented in a real tool using the ADOxx platform. The notation, and the corresponding approach, seems particularly suitable for the Public Administration context, and it has been actually experimented in a complex real scenario

A collaborative approach to public administrations inter-organizational business processes modelling

The paper presents a collaborative approach to the definition of interorganizational Business Processes. Applying the proposed modeling approach multiple organizations can easily reconcile local and global views. In particular, the modeling phase is based on BPMN 2.0 standard notation and it proceeds according to the following steps: (i) all organizations collaboratively derive a communication view of the process, (ii) a local communication view is automatically deduced for each organization, and (iii) each organization models its own private process taking into account foreseen local communications. The approach is supported by a user-friendly and web based tool named HawkEye that has been successfully applied to real scenarios in the e-government domain

A collaborative approach to public administrations interorganizational business processes modeling

The paper presents a collaborative approach to the definition of interorganizational Business Processes. Applying the proposed modeling approach multiple organizations can easily reconcile local and global views. In particular, the modeling phase is based on BPMN 2.0 standard notation and it proceeds according to the following steps: (i) all organizations collaboratively derive a communication view of the process, (ii) a local communication view is automatically deduced for each organization, and (iii) each organization models its own private process taking into account foreseen local communications. The approach is supported by a user-friendly and web based tool named HawkEye that has been successfully applied to real scenarios in the e-government domain. © Gesellschaft fur Informatik, Bonn 2013

BPFM: A Notation and an Approach to Homogenize Variable Business Processes for Public Services

Nowadays Public Administrations have to promptly react when the introduction of new law prescribes the provision of a new service or a change to an existing one. The law defines many information about the service to provide, including an high level Business Process and its related variability in order to permit the reuse on an abstract specification that could drive the refinement activities within each administration. In this paper we present a modeling notation and an approach to homogenize as much as possible PA Business Processes considering their variability

EGOV: A solution for public services execution

Public Administration (PA) sector in modern society is characterized by the need to support extremely complex processes in order to provide services to citizens and business. Complexity is raised by the fact that the provisioning of services is, in the most cases, a collaborative activity shared among different, possibly many, PA offices. It is also true that in the modern PAs, transparency is one of the most important requirement to improve, on the one hand, administration efficiency and, on the other hand, citizens satisfaction. In this scenario the paper presents an approach and an IT tool supporting PAs collaboration and transparency named Scrivania. It allows Public Administration employee to model, publish their services and be guided by Business Processes models. Many PAs can collaborate in the modeling phase of services using the collaborative editor provided by Scrivania. Services are modeled using BPMN 2.0 OMG standard language for BP modeling. Instead, from the point of view of citizens, using Scrivania, they can search and execute the provided services, tracing their execution and, in case of delay, observe the state it occurs

Business Process Feature Model: An Approach to Deal with Variability of Business Processes

In order to help organizations in providing similar services without the need to structure each of them separately, this chapter presents a modeling notation that supports variability for Business Process modeling. Variability is particularly relevant for Public Administration institutions where different offices organize the provisioning of services to citizens following similar rules, and adapting them to the characteristics of the different offices. The notation and the approach are inspired to feature modeling techniques, whereas in this case features are used to represent activities of a process family that can be differently implemented and connected. The proposed approach facilitates the development of a partially specified process model in terms of a set of fragments that in a subsequent step can be connected in order to fully specify the desired control flow. The notation and the approach were implemented on the the ADOxx platform

Process Variability Modeling for Complex Organizations

When organizations provide similar services and share the same mission they often behave similarly. This, in particular, is true in the context of Public Administration where different offices organize the provisioning of services to citizens in similar ways. This paper presents a novel notation and approach to support variability modeling for those scenarios in which it is difficult to fully foresee in advance how variability can affect the various process perspectives. Notation and approach are inspired on feature modeling where features are used to represents activities of a processes family that can be differently implemented. Applying the proposed approach it is possible to derive a kind of partially predefined process model variant, which is a set of fragments, that in a subsequent step needs to be augmented with additional elements to then fully define process behavior. Notation and approach has been validated on real case studies with encouraging results