The Malcolm Baldridge National Quality Awards

The Malcolm Baldridge National Quality Awards are similar in nature to the National Productivity Awards, which are annually presented by the NPI, in recognition of outstanding achievements in productivity improvement. These awards are managed by the National Institute of Standards and Technology (NISI') of the USA and are presented to American Companies in recognition of outstanding quality achievements. In this paper the core values and examination criteria of the Malcolm Baldridge National Quality Awards will be discussed;Die Malcolm Baldridge Nasionale Kwaliteitstoekennings is vergelykbaar met die Nasionale Produktiwiteitstoekennings, wat jaarliks deur die NPI gemaak word, om uitstaande prestasie op die gebiede van produktiwiteitsverbetering te erken. Hierdie pryse word deur die Nasionale Instituut van Standaarde en Tegnologie (NISI') van die VSA administreer en word aan Amerikaanse firrnas toegeken as erkenning vir uitstaande kwaliteitsprestasies. In hierdie referaat sal die kernwaardes en beoordelingskriteria van die Malcolm Baldridge Nasionale Kwaliteitstoekennings bespreek word.http://sajie.journals.ac.z

A total quality management approach to civil engineering consulting

The article describes the development of a framework for the implementation of a Total Quality Management (TQM) approach in the civil consulting industry through the five phases of the typical civil engineering project. For any project to be successful the project team members must take collective and individual responsibility for their role in the project implementation. The organisational goal is “to make money now and in the future”. To achieve this goal the organization must provide value to its clientele. The clients are searching for the silver bullet; double the performance at half the price. TQM provides a means to achieve this goal.Die artikel beskryf die ontwikkeling van 'n raamwerk vir die implementering van 'n gehaltebestuurstelsel vir die siviele raadgewende bedryf soos dit deelneem aan die vyf fases van 'n tipiese siviele ingenieursprojek. Vir die suksesvolle afhandeling van 'n projek is dit noodsaaklik dat alle projekspanlede gesamentlik en afsonderlik verantwoordelikheid moet aanvaar vir hulle eie betrokkenheid by die projekimplementering. Die organisasie se oogmerk is om “nou en in die toekoms geld te maak”. Ten einde hierdie oogmerk te bereik moet die organisasie waarde vir sy kliënte bied. 'n Gehaltebestuurstelsel voorsien die gereedskap om hierdie doelwit te bereik.http://sajie.journals.ac.z

Reliability centred maintenance for industrial use: significant advances for the new millennium

Maintenance organisations have to obtain the correct strategic ’mix’ to ensure success. This includes having a strategically sound maintenance policy and managerial procedures, a well thought through maintenance plan, a proper maintenance management and operational system, proper operational procedures, employment of the necessary technology and sensible management of human resources. Reliability Centred Maintenance (RCM) has enabled maintenance users to develop, scientifically founded maintenance plans. However, due to shortcomings in the methodology and shortcuts taken by RCM practitioners, these benefits have not been forthcoming in industrial use. This paper addresses these limitations and develops an improved RCM methodology. It was tested against the ’classical’ RCM in a typical industrial setting, with significant benefits being demonstrated.Instandhoudingsorganisasies moet die regte strategiese ’mengsel’ verkry om sukses te verseker. Dit sluit ’n strategies gesonde instandhoudingsbeleid en bestuursprosedures, sowel as a weldeurdagte instandhoudingsplan, ’n goeie instandhoudingbestuur en -operasionele stelsel, goeie operasionele prosedures, die regte vlak van instandhoudingstegnologie asook goeie mensbestuur in. Betroubaarheidsgebaseerde Instandhouding (BGI) stel gebruikers in staat om wetenskaplik gefundeerde instandhoudingsplanne daar te stel. Desnieteenstaande word hierdie voordele meesal nie in industriële toepassing verkry nie vanweë tekortkominge in die BGI metodologie asook die neem van kortpaaie deur BGI praktisyns. Hierdie artikel ondersoek hierdie beperkings en ontwikkel ’n verbeterde BGI metodologie. Dit is teenoor ’klassieke’ BGI in ’n tipiese industriële omgewing getoets en het beduidende voordele getoon.http://sajie.journals.ac.z

An operational management model for a coal mining production unit

The coal mining industry faces increased pressure for higher quality coal at lower cost and increased volumes. To satisfy these requirements the industry needs technically skilled first line supervisors with operational management skills. Most first line supervisors possess the necessary technical, but not the required operational management skills. Various operational management philosophies, describing world-class operational management practices exist; however, it is not possible to implement these philosophies as-is in a mining environment due to the various differences between manufacturing and mining. The solution is to provide an operational management model, adapted from these philosophies, to first line supervisors in the coal mining industry.Die steenkoolmynbedryf ervaar groeiende druk van die mark vir hoër gehalte steenkool, laer koste en verhoogde volumes. Om hierdie behoefte te bevredig benodig die myn tegniesgeskoolde eerstelyntoesighouers met bedryfsbestuursvaardighede. Ongelukkig beskik die meeste toesighouers wel oor die nodige tegniese kennis, maar nie die nodige bedryfsbestuursvaardighede nie. Daar bestaan verskeie bedryfsbestuursfilosofieë wat wêreldklas bedryfsbestuurspraktyke omskryf. Dit is egter nie moontlik om die filisofieë net so in die mynbedryf te implimenteer nie a.g.v. die verskille tussen vervaardiging en mynbou. Die oplossing is om ‘n bedryfsbestuurmodel wat op hierdie filosofieë geskoei is, aan eerstelyntoesighouers in die steenkoolbedryf te verskaf.http://sajie.journals.ac.z

Six Sigma as a total quality management tool

The ultimate goal of most companies is to make money and even more money in the future. Part of increasing profits means reducing costs, improving quality and increasing throughput. This paper describes the use of Six Sigma methodologies as a tool in achieving Total Quality Management in the manufacturing environment, with specific emphasis on power transformer manufacturing. The concepts encompassed by Six Sigma are included, their relevance explained and some early results are shared. The measure, analyse, improve and control cycle is the main emphasis of this paper. It is concluded that by adopting Six Sigma as a Total Quality Management tool, company bottom lines are improvedhttp://sajie.journals.ac.z

Managing benchmarking in a corporate environment

Most new generation organisations have management models and processes for measuring and managing organisational performance. However, the application of these models and the direction the company needs to take are not always clearly established. Benchmarking can be defined as the search for industry best practices that lead to superior performance. The emphasis is on “best” and “superior”. There are no limitations on the search; the more creative the thinking, the greater the potential reward. Unlike traditional competitive analysis that focuses on outputs, benchmarking is applied to key operational processes within the business. Processes are compared and the best process is adapted into the organisation. Benchmarking is not guaranteed to be successful though, it needs to be managed and nurtured in the organisation and allowed to grow throughout the organisation to finally become a way of life. It also needs to be integrated into key business processes in order to ensure that the benefits can be reaped into the distant future. This paper provide guidelines for creating, managing and sustaining a benchmarking capability in a corporationDie nuwe generasie van ondernemings beskik oor bestuursmodelle en –prosesse wat meting en die bestuur van ondernemingsvertoning in die hand werk. Die wyse waarop die modelle toegepas word en hoe die onderneming sy besluite moet vorm is nog nie deeglik uitgetrap nie. Praktykvergelykings ("Benchmarking") word beskryf as die soeke na beste bedryfspraktyke wat lei tot uitstekende vertoning. Die klem word geplaas op die woorde "beste" en "uitstekende". Die soektog word geensins beperk nie; hoe meer kreatief die benadering, des te beter is die potensiële beloning. Waar tradisionele mededingingsnanalise ondernemingsuitsette onder die loep neem word praktykvergelyking togepas op sleutelprosesse in die bedryf van die onderneming. Prosesse word met mekaar vergelyk om die beste praktyk te kan volg. So 'n gestruktureerde leerproses lei die onderneming langs 'n kontinue weg van verbetering tot by die "beste" praktyk. Praktykvergelyking moet bestuur en vertroetel word om pos te vat as 'n bestaanswyse van die onderneming. Dit moet veral deel vorm van die onderneming se sleutelprosesse sodat voordele daarvan in die toekoms verseker kan word. Hierdie navorsing voorsien riglyne vir die daarstelling, bestuur en handhawing van praktykvergelyking as 'n vaste komponent van die onderneming se kultuurhttp://sajie.journals.ac.z

The concept of age in systems analysis

This paper discusses the mathematical concept of ageing. It is shown that while in most cases a probabilistic definition of age is sufficient, in some cases a calendaric definition must be added in order to preserve the relationship between time and age.Hierdie artikel bespreek die wiskundige betekenis van veroudering. Daar word getoon dat alhoewel 'n waarskynlikheidsgebaseerde definisie van ouderdom meestal voldoende is, daar in sommige gevalle 'n tydgebaseerde definisie nodig is om die verwantskap tussen tyd en ouderdom te behou.http://sajie.journals.ac.z

The open solution methodology approach to problem solving

The Open Solution Methodology is a generic problem solving methodology which is used to solve system related problems through the application of problem solving techniques. The focus of the application of this methodology is aimed at modelling organisations, or areas within organisations. The application ofthe Open Solution Methodology provides the benefit of having the ability to comprehend and integrate all aspects of the system, while having a formal and structured approach for problem solving. Together with the reduction in system analysis time, problem solving techniques such as simulation modelling are focused through the Open Solution Methodology models to enhance the quality Ofsolutions.Die "Open Solution Methodology" is 'n generiese probleemoplossingsmetodologie wat gebruik word om stelselverwante probleme op te los deur die toepassing van problemoplossingstegnieke. Die fokus van hierdie metodologie toepassing is gernik op die modellering van organisasies, of gedeeltes van organisasies. Die "Open Solution Methodology" toepassing verskaf die voordeel om aile aspekte van die stelsel te verstaan en te integreer, terwyl daarvan 'n formele en gestruktureerde benadering tot probleemoplossing gebruik gemaak word. Tesame met die gepaardgaande verkorting van stelselanalisetyd, word die "Open Solution Methodology" modelle gebruik om die toepassing van probleemoplossingstegnieke te fokus omsodoende kwaliteit van die oplossings te verhoog

Control charts for stationary Vector ARMA processes

In practice, there are many quality control situations where a product under consideration may have two or more interrelated quality characteristics and observations of each characteristic are serially correlated. One of the objectives of management is to investigate whether or not all these characteristics of the product simultaneously satisfy the required specifications. To the author's best knowledge, no concrete attempts have been made so far to construct the control charts for such situations, particularly when the data arise from vector autoregressive-moving average (VARMA) processes. It is this problem that has been addressed in this paper. A few methods are suggested for constructing the control charts. When assumptions about independence and normality break down, a bootstrap method, perhaps for the first time, is suggested to attack the problem. Some illustrative examples are discussed.In die praktyk is daar vele kwaliteitbeheersituasies waar 'n betrokke produk een of twee onderling verbonde kenmerke kan hê en waarnemings van elke kenmerk serie gekorreleer is. Een van die doelwitte van bestuur is om te ondersoek of hierdie kenmerke van die produk gelyktydig aan die vereiste spesifikasies voldoen al dan nie. Na die outeur se beste wete, is daar tot dusver geen daadwerklike pogings aangewend om die beheergrafieke vir sodanige situasies op te stel nie, veral waar die data ontstaan uit vektor outoregressief bewegende gemiddelde (VARMA) prosesse. Hierdie probleem geniet in hierdie artikel aandag. 'n Aantal metodes vir die opstel van die beheergrafieke word voorgestel. Wanneer aannames oor selfstandigheid en normaliteit faal, word 'n skoenlusmetode voorgestel om die probleem die hoof te bied. 'n Aantal voorbeelde ter toeligting word bespreek.http://sajie.journals.ac.z

Industrial engineering : the profession for the 21 st century

Industrial engineering the profession for the 21 st centuryp. 25-35: Publikasies van die Universiteit van Pretoria (Nuwe Reeks)http://explore.up.ac.za/record=b135076