Understanding donation intention in live-streaming from dedication and constraint perspectives

The pervasiveness of live-streaming, especially in the period of Covid-19, has brought ample monetizing opportunities for content creators through viewers’ donation. Given that donation is commonly driven by the gained benefits to the donors, voluntary donation in live-streaming is still unstable due to the lack of constraints. Drawing on the dedication-constraint framework, we examined how streamer-viewer interactions, motivational feedback and self-regulation deficiency affect viewers’ donation intention in live-streaming. A survey was conducted among live-streaming users in Taiwan, and the collected data were analyzed by partial least squares. The findings show that the motivational feedback (dedication-based mechanism) has a stronger influence than self-regulation deficiency (constraint-based mechanism) in determining viewers’ donation intention. Responsiveness is proven as the most important interaction-based antecedent of motivation feedback and self-regulation deficiency, beside personalization and entertainment. In sum, our empirical findings have significant implications for research and practice to deepen the understanding of donation, encourage viewers to donate and maintain the relationship with content creators in live-streaming communities

Paper 28 Title: THE ENVIRONMENTAL FACTORS AND CONDUCTED FACTORS THAT INFLUENCE THE ERP (ENTERPRISE RESOURCE PLANNING) BENEFITS

This study aims to examine ERP performance at the post-implementation stage, particularly from the perspective of environmental factors and conducted factors. Specifically, we propose that both environmental factors (including external contexts and internal contexts) and conducted factors (including data quality and customization) affect ERP intermediated benefits (including coordination improvement and task efficiency), which in turn influence the overall benefits. A firm-level survey is used to collected data. Our findings support the proposed hypotheses. We also provide implications for both managers and researchers

Understanding the Success of Software-as-a-Service (SaaS) - The Perspective of Post-Adoption Use

Understanding the antecedents and consequences of trust in an online and on-demand outsourcing context is important. This study explores the effects of service quality on trust, which in turn affects a client firm’s post-adoption use in SaaS. A research model was developed based on the dedication-constraint framework of social exchange theory to measure service quality, trust, and SaaS post-adoption as multiple dimensions. We empirically examined the model by collecting data from 246 firms (key informants) that have adopted SaaS. Results show that while all three dimensions of service quality (client orientation quality, client response quality, environment quality) positively affect trust in service quality, client orientation and environment quality have positively influence on trust in provider. Both types of trust positively influence post-adoption intention. Finally, we discuss the theoretical and practical implications

Understanding the Formation of Software as a Service (Saas) Commitment the Relational Value Creation Perspective

This study focuses on the use of an important IT innovation--software-as-a-service (SaaS), and draw on sensemaking and the dedication-constraint framework to explain the formation of SaaS commitment. Building on and extending prior studies, we posit that managers’ perceived relational value from SaaS consumption transforms their initial sensemaking of SaaS features into commitment. SaaS features are characterized as strength frames and weakness frames. Perceived relational values are conceptualized as process flexibility, task-knowledge coordination, process specificity, and trust. The proposed model and hypotheses are largely supported by the empirical data from 169 SaaS client firms. We discuss theoretical and practical implications

Understanding Buyer’s Adoption Intent of B2B Electronic Marketplaces

Despite the significant role of business-to-business (B2B) e-marketplaces (EMPs) in providing firms with opportunities to transform the way that organizations conduct trading activities and supply chain management (SCM) tasks, few studies emphasize the motive for adoption intent of EMPs. Drawing on institutional theory and information processing theory, this study develops a model aiming for delineating the relationship between institutional pressures (in terms of mimetic, coercive, and normative pressures), benefits of SCM tasks (involving interdependent tasks and procurement life cycle (PLC) activities), and adoption intent. Data collected from 79 potential adopters of EMPs largely support our research hypotheses. Theoretical contribution and managerial implications of this study are discussed

A Contingency Model of Knowledge Creation

Knowledge management (KM) has been recognized as one of the most important issues for sustaining competitive advantage. In order to achieve KM effectively, past research argued that it is important to facilitate and leverage knowledge assets. However, few studies examine knowledge processes and enablers that may influence the accumulation of knowledge assets. To fill this gap, drawing on dynamic capabilities perspective and absorptive capacity theory (ACAP), this paper develops a contingency model that interconnects the aforementioned KM factors. In order to test the feasibility of the research model, we conducted an empirical study. This study employed a survey instrument, which collected data from 1000 respondents from organizations in computer industry, finance, transportation and service, manufacturing, construction, electronics, trade, and academic institution. A total of 303 usable responses were analyzed. The major contributions of this research are: (1) develop a KM framework that identifies the impact of knowledge-creating processes on knowledge assets; (2) specify the moderating effect of task characteristics on the relationship mentioned in item (1). The implications of the study are provided, and further research directions are proposed. Keywords: knowledge management, knowledge assets, knowledge

Understanding Software-as-a-Service Performance - A Dynamic Capability Perspective

How to increase a client’s capability through outsourcing remains a problem. This papers draws on strategic management literature and the relational view to develop a theoretical model that explains the relationships between collaboration, agility, and outsourcing performance in software-as-a-service (SaaS) context. Collaboration are characterized as knowledge sharing and process alignment between a supplier and its client, agility as a supplier’s sensing agility and responding agility. This study also investigates the moderating effect of environmental turbulence on the relationships between agility and performance. The proposed hypotheses are largely supported by the empirical data from 215 firms. The results show that SaaS performance is affected by both sensing agility and responding ability, which, in turn, are impacted by collaboration between a supplier and its client. Finally, we discuss the implications of our results

An Empirical Study of Collective Continuance Intention on Virtual Community Page of Social Network Site

Web 2.0 sociable technologies (such as social network sites, SNS) create new online interpersonal collaboration and communication. Particularly, given the proliferation of virtual community page (VCP, ex. Facebook fan page and group) participation, the sustainability of VCP has been recognized as a critical issue. While existing studies have started to address this issue through classical individual-based models to investigate the use of SNS, some argued that individual approach may not be appropriate view point to explain “social” action. To fill this void, drawing on collective intention perspective, this study develops a model that investigates the relationship between organizational citizenship behaviours (OCBs), social loafing, group cohesion, and collective continuance intention on VCP of SNS. Based on 139 Facebook VCP users, we confirm our hypotheses that group cohesion positively affects OCBs which in turn influences collective continuance intention on VCP. Our research model broadens our knowledge about collective continuance intention on VCP of SNS