To know and satisfy tourist clients’ needs – a premise for achieving superior quality services

Clients’ satisfaction should be the main objective of any tourist company, and this involves a good knowledge of consumers’ expectations. Offering a high quality service is obviously based on fulfilling some requirements through which the service touches the level desired by the consumer. Knowing the consumers’ needs and expectations, as well as the perceptions related to the supplied service, should represent the quality management objectives of the services provided, that is, the conditions of providing performing tourist services. The tourist orientation can assure a high level of satisfaction and it involves the identification of his desires and requirements with regard to the services offered, his proper informing, facilities and possibilities to choose the service that corresponds the best to his expectations. In order to win the clients’ trust in the services offered – modifying the clients area of tolerance (that is, to enlarge it) the trained staff of service companies should be more sensitive to the clients needs, suggestions, dissatisfactions and preoccupations. A highly important condition for achieving the objectives of satisfying clients is the service company employees’ satisfaction. The trained staff is responsible to offer high quality services and satisfaction to the consumer, the latter’s behavior being able to increase or decrease the name of the service company. The staff’s efficient leading objective – and of the service offering process – can be achieved by a successful practicing of internal marketing, that has in view developing the staff motivation and its stimulation in the effort to offer high quality services. The fundamental strategy of internal marketing is to form faithful clients from its own employees. Satisfying internal clients’ requirements, the service company increases its ability to satisfy successfully external consumers’ needs.tourist, client, service

To know and satisfy tourist clients’ needs – a premise for achieving superior quality services

Clients’ satisfaction should be the main objective of any tourist company, and this involves a good knowledge of consumers’ expectations. Offering a high quality service is obviously based on fulfilling some requirements through which the service touches the level desired by the consumer. Knowing the consumers’ needs and expectations, as well as the perceptions related to the supplied service, should represent the quality management objectives of the services provided, that is, the conditions of providing performing tourist services. The tourist orientation can assure a high level of satisfaction and it involves the identification of his desires and requirements with regard to the services offered, his proper informing, facilities and possibilities to choose the service that corresponds the best to his expectations. In order to win the clients’ trust in the services offered – modifying the clients area of tolerance (that is, to enlarge it) the trained staff of service companies should be more sensitive to the clients needs, suggestions, dissatisfactions and preoccupations. A highly important condition for achieving the objectives of satisfying clients is the service company employees’ satisfaction. The trained staff is responsible to offer high quality services and satisfaction to the consumer, the latter’s behavior being able to increase or decrease the name of the service company. The staff’s efficient leading objective – and of the service offering process – can be achieved by a successful practicing of internal marketing, that has in view developing the staff motivation and its stimulation in the effort to offer high quality services. The fundamental strategy of internal marketing is to form faithful clients from its own employees. Satisfying internal clients’ requirements, the service company increases its ability to satisfy successfully external consumers’ needs

The GHGs Evolution of LULUCF Sector at the European Union (EU-27 + UK): Romania Case Study

Mitigating climate change is a challenge that urgently needs to be addressed, as it has an increasing impact on the planet. According to the latest reports, global CO2 emissions must be neutralized by 2050 in order to limit the rise in temperature to 1.5 °C. This work presents the evolution of Land Use, Land Use Change and Forestry (LULUCF) greenhouse gas (GHG) emissions/removals at the EU-27 + UK level for the 1990–2019 time period, as well as LULUCF emissions/removals forecasts for Romania up to 2040. The results revealed a 23% reduction in GHG emissions for the EU-27 + UK in 2019 compared to 1990. Romania’s yearly average of GHG emissions/removals was 28,000 kt CO2 eq., representing roughly 9.7% of the EU’s annual average. In terms of projections for Romania, the only scenario that will not be in the target set by the new LULUCF Regulation is WEM (Reference Scenario/With Existing Measures), in which net GHG removals will be reduced by approximately 218 kt CO2 eq., or 0.9 percent, in 2030 compared to the reference year; in 2040 compared to 1989, the trend will be accentuated both in absolute values, with a decrease of over 3000 kt CO2 eq., and in relative values of 12%

The GHGs Evolution of LULUCF Sector at the European Union (EU-27 + UK): Romania Case Study

Mitigating climate change is a challenge that urgently needs to be addressed, as it has an increasing impact on the planet. According to the latest reports, global CO2 emissions must be neutralized by 2050 in order to limit the rise in temperature to 1.5 °C. This work presents the evolution of Land Use, Land Use Change and Forestry (LULUCF) greenhouse gas (GHG) emissions/removals at the EU-27 + UK level for the 1990–2019 time period, as well as LULUCF emissions/removals forecasts for Romania up to 2040. The results revealed a 23% reduction in GHG emissions for the EU-27 + UK in 2019 compared to 1990. Romania’s yearly average of GHG emissions/removals was 28,000 kt CO2 eq., representing roughly 9.7% of the EU’s annual average. In terms of projections for Romania, the only scenario that will not be in the target set by the new LULUCF Regulation is WEM (Reference Scenario/With Existing Measures), in which net GHG removals will be reduced by approximately 218 kt CO2 eq., or 0.9 percent, in 2030 compared to the reference year; in 2040 compared to 1989, the trend will be accentuated both in absolute values, with a decrease of over 3000 kt CO2 eq., and in relative values of 12%