Client Versus Consultant Influence on Client Involvement in Computer System Selection Projects: A Two-Actor Model of the Theory of Planned Behavior

The engagement of external IS professionals to supplement in-house resources is a widespread and growing practice. Limited prior research on consultant engagement suggests client involvement is a key factor of success. With the objective of better understanding the antecedents of client involvement in computer system selection consultancies, several variations on Ajzen and Maddenís theory of planned behavior (TPB) are tested. Appreciating the potential power of the consultant to facilitate or block client involvement, a major variation on perceived behavioral control is the inclusion of the consultantís attitude toward involving the client. The resultant ìtwo-actorî model is tested using partial least squares and survey data from firms that engaged external consultants to assist with computer system selection. Client attitude alone has relatively low explana- tory power. The findings highlight the non-volitional nature of client involvement and the power of the consultant to block or facilitate that involvement

A Proposed Model and Measurement Instrument for the Formation of IS Satisfaction: The Case of End-User Computing Satisfaction

This paper presents a model that explicitly defines satisfaction and the antecedent factors that help form it. The model distinguishes between the notions of expectations and desires and argues that both have an impact on overall satisfaction in the form of the difference between priors and post hoc usage perceptions coupled with the individual’ s evaluation of these discrepancies. These two types of satisfaction, in turn, will have both direct and multiplicative impact on overall satisfaction. Given this understanding, we highlight possiblelimitations in existing instruments and provide a solution for creating new measures that should overcome these limitations. A complete set of measures is provided in this paper for future empirical testing, which are general enough to allow researchers to create measures for other aspects related to IS satisfaction beyond those targeted in this paper. We employ our model within the context of the five satisfaction areas outlined by Doll and Torzadeh (1988). Building upon their initial set of perceptual measures, we examine whether there are indeed two types of discrepancy effects, whether there are multiplicative effects for each discrepancy, and whether there is a higher order interaction between the two discrepancy components. Partial least squares analyses of data consisting of over 200 instructional staff member at a large university related to their satisfaction with an online grading system are employed and the results presented at the conference

Conceptualizing Creative Use: An Examination of the Construct and its Determinants

Organizations depend on the creativity of their employees in order to get the best possible outcome from the technologies that have been put into place. Yet IT research exhibits few studies in understanding the types of behaviors that yield new and useful ways of using organizational systems. This research therefore examines the creative use of technologies by individuals, that is, the implementation of novel and useful ways of applying organizational systems to solving business problems. Drawing on a well-established body of literature on creativity/innovation, a theory-based conceptualization of creative use is developed. Creative use is then assessed as the dependent variable in the context of Bandura\u27s (1986) self-efficacy theory, which posits the necessity of domain-related self-efficacy and knowledge as prerequisites for creative use. The results support the theorized model and further suggest that breadth of knowledge is the most influential for creative use

An IS Scholar and Scholarship Ranking Based on Contributions to Doctoral Education

This research introduces a new information systems (IS) scholar and scholarly work ranking based on contributions to IS doctoral education. We examine syllabi of introductory PhD seminars offered across North America to identify and rank scholars and scholarly works most often called on in shaping future scholar’s minds and careers. These rankings can also be used, along with available IS scholar ranking, to better recognize active and influential scholars in the IS field

An Integrative Framework for Strategic Global IT Research: Assessing the Nexus of Key Factors

Despite the need for management to be able to identify the enablers and/or inhibitors of IT success on a global scale, past global IT research has failed to create a sound and comprehensive framework of its own; one which can guide inquiry by researchers in an organized and systematic manner (Palvia 1998). While previous frameworks have been developed (Deans and Ricks 1991; Ein-Dor et al 1993; Nelson and Clark 1994; Cummings and Guynes, 1994; and Gallupe and Tan, 1999), none of them have been accepted universally. The purpose of this paper is to examine the different frameworks previously suggested for global IT research in cumulative manner. By explicating and integrating all dimensions from these past frameworks, we provide a more comprehensive system for identifying new areas of research. More importantly, it provides the basis for reflecting on what should constitute the key dependent variables given a particular mix of independent variables

Measuring User Satisfaction with IS Security

Information systems security has been the focus of many academic and non-academic research. It is an important aspect of any information system and due to increasing security incidents and threats it has become a factor affecting users satisfaction with information systems. This article introduces and validates a survey instrument that measures user satisfaction with the security attribute of information systems

A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and Voice Mail Emotion/Adoption Study

The ability to detect and accurately estimate the strength of interaction effects are critical issues that are fundamental to social science research in general and IS research in particular. Within the IS discipline, a large percentage of research has been devoted to examining the conditions and contexts under which relationships may vary, often under the general umbrella of contingency theory ( McKeen, Guimaraes, and Wetherbe 1994; Weill and Olson 1989). In our survey of such studies where such moderating variables are explored, a majority fail to either detect and/or provide an estimate of the effect size. In cases where effects sizes are estimated, the numbers are generally small. These results have, in turn, led some to question the usefulnessofcontingencytheoryandtheneedtodetectinteractioneffects(e.g.,WeillandOlson1989). This paper addresses this issue by providing a new latent variable modeling approach that can give more accurate estimates of such interaction effects by accounting for the measurement error in measures which attenuates the estimated relationships. The feasibility of this approach at recovering the true effects is demonstrated in two studies: a simulated data set where the underlying true effects are known and a Voice Mail adoption data set where the emotion of enjoyment is shown to have both a substantial direct and interaction effect on adoption intention

The Effect of Feedback on Change in Post-Adoption Use of Information Systems

Research suggests that over time Information Systems (IS) behavior can become routinized, making it difficult to extend one’s use of an IS or improve work processes. To disrupt habitual IS use behavior and its inertial consequences, one of the key behavioral modification tools used in organizations is feedback. However, we know little about how feedback impacts changes in individual use of IS in organizations. This paper examines the role of the feedback environment (i.e. valence, amount, quality and timing of feedback) on variations in IS use, i.e., experimenting with different ways of using an IS for one’s work. As a first step, this study proposes a conceptual model of feedback in IS use, grounded in Generalized Darwinian principles of evolutionary change. Using data from 86 users of Learning Management Systems, the preliminary results suggest the importance of various feedback mechanisms for encouraging variations in how IS is used by individuals